Ticket changes Ticket refunds How to produce Proof of Delay
Baggage pickup Accommodations during flight delays
Travelers who are eligible to change their ticket can follow these procedures:
Please contact the original ticket issuer to handle the change. Passengers who purchased their tickets on the official website of CSAIR can make changes at www.csair.com, while those who purchased their tickets on other websites need to go to the original ticketing website.
1. Premium Passengers
Domestic Premium Check-in Supervisor Counters are located at J01-J02 of Terminal 2; International Premium Check-in Supervisor Counters are located at Q01-02 of Terminal 2.
2. Domestic flights
If you are in the check-in area, please go to the Supervisor Counter E3 of Terminal 2 for relevant procedures;
If you are in the boarding area, please go to CSAIR’s Comprehensive Service Counter in Terminal 2 if you do not have any checked baggage, or go to the Supervisor Counter in the check-in area of Terminal 2 if you have any checked baggage.
3. International flights
In the case of a flight delay, passengers can change their tickets at the Supervisor Counters (N36 and P01) of Terminal 2.
A ticket can be refunded only by the issuing party;
You can print the Proof of Delay via CSAIR's self-service check-in kiosks, or apply for the electronic version via CSAIR's public WeChat account, app or official website.
1. Domestic flights
In case of flight delay or cancellation, please pick up your baggage at the super-large baggage counter in the domestic departures hall; in case of massive flight delays or cancellations, please pick up your luggage at the following places:
1) Check-in area: at the exit of the domestic arrivals hall on the first floor.
2) Boarding area: from baggage carousel 41 in the arrivals hall on the first floor.
2. International flights
Pick up your luggage at CSAIR's check-in duty manager counter or at a designated area.
1. Hotel accommodation: You may check in at the desk near Gate 50 of the arrival hall on the first floor of Terminal T2.
2. Food: The waiting area near the boarding gate of the corresponding flight.