| Airline Name | AL Code | Situation | Options | Booking Class | Waiver Requirement | Waiver Code | General Remarks | Market Specifics Remarks |
| China Southern Airlines | CZ | Flights cancellation operated by CZ |
Flights operated only by CZ between Schengen countries and mainland China: 1.One free change/reroute within the validity period. 2.The change date should be fourteen days before or after the original flight, and no later than 10th June 2020. If there is no available flights or seats fourteen days before and after the original flight, the tickets could be involuntarily refunded. 3.Free refund is allowed within the validity period of tickets, if the bookings are cancelled before the departure of the flights. |
ALL |
Rebooking/ Exchanging/ Refunding fee only for the first time |
N/A | Travel date between 2nd Feb. 2020 and 10th June 2020 (inclusive) |
Travel date after 10th June 2020 for further notice Airline Generic Contact: +86-400-869-5539 Website link: https://www.csair.com/en/orders/order/sgft/index.shtml |
| China Southern Airlines | CZ |
Flights operated only by CZ between other countries/ regions(Hong Kong, Macao,Taiwan) and mainland China: 1.One free change/reroute within the validity period. 2.The change date should be fourteen days before or after the original flight, and no later than 10th June 2020. If there is no available flights or seats fourteen days before and after the original flight, the tickets could be involuntarily refunded. 3.Free refund is allowed within the validity period of tickets, if the bookings are cancelled before the departure of the flights. |
ALL |
Rebooking/ Exchanging/ Refunding fee only for the first time |
N/A | Travel date between 2nd Feb. 2020 and 10th June 2020 (inclusive) |
Travel date after 10th June 2020 for further notice Airline Generic Contact: +86-400-869-5539 Website link: https://www.csair.com/en/orders/order/sgft/index.shtml |
|
| China Southern Airlines | CZ |
Flights involving interline service with other airlines: Free refund with no change. |
ALL | Refunding fee only for the first time | N/A | Travel date between 2nd Feb. 2020 and 10th June 2020 (inclusive) |
Travel date after 10th June 2020 for further notice Airline Generic Contact: +86-400-869-5539 Website link: https://www.csair.com/en/orders/order/sgft/index.shtml |
|
| China Southern Airlines | CZ | Flights on schedule operated by CZ |
1.Change or refund will not incur any extra charge before 23:59 on 6th April. 2.Any change or refund occurs afterward (from the 0:00 on 7th April), the change fees or the fare difference between different sub-classes and between seasonality should be collected according to the fare loading. |
ALL | Change or refund before 23:59 on 6th April. | N/A | Free change or refund is for travel date between 2nd Feb. 2020 and 10th June 2020 (inclusive) |
Travel date after 10th June 2020 for further notice Airline Generic Contact: +86-400-869-5539 Website link: https://www.csair.com/en/orders/order/sgft/index.shtml |