Dear passengers:
In order to create a safe flight environment, China Southern Airlines’ flights from Ho Chi Minh City to Guangzhou would implement 4 nights Hotel Stay Pre-boarding Quarantine Management for all passengers of China Southern Airlines, starting from 1st August 2022. The relevant protocols are hereby notified as follows:
1. Quarantine Management Arrangement
(1) China Southern Airlines and/or its authorized Agent(s) would notify passengers of the Pre-boarding Quarantine Management via telephone, mobile short message, email and etc, as such passengers are required to furnish the latest contact details to ensure smooth flight, in this regard, passengers are hereby urged to immediately contact the China Southern Airlines Ho Chi Minh City Office to ascertain passengers’ latest contact details ( at enquiries email address: sgn@csair.vn) .
(2) To ensure a healthy and safety international flight and pre-boarding quarantine management, passengers are required to undergo the Nucleic Acid (RT-PCR) test on the 5th day before Departure at the medical institution designated by China Southern Airlines (List attached)(e.g., if the departure date is on 7th August, the Nucleic Acid (RT-PCR) sampling date will be on 2nd August).
(3) On the 4th day before Departure, Passengers are required to check-in to the designated Quarantine Management hotel (“Hotel”) between 1.00p.m – 8.00p.m with the above mentioned Nucleic Acid (RT-PCR) test report. Passengers who could fulfil the check-in requirements for pre-departure Quarantine Management are allowed to participate (e.g., if the departure date is on 7th August, the check-in date and time will be on 3rd August, between 1.00p.m – 8.00p.m).
(4) Within 72 hours before Departure, China Southern Airlines will arrange the Designated Medical Institutions to conduct 1 Nucleic Acid (RT PCR) test at the doorstep of the Passengers’respective hotel room.
(5) Within 48 hours before Departure, China Southern Airlines will arrange the Designated Medical Institutions to conduct 1 Nucleic Acid (RT PCR) test at the doorstep of the Passengers’respective hotel room.
(6) Within 24 hours before Departure, China Southern Airlines will arrange the Designated Medical Institutions to conduct 1 Nucleic Acid (RT PCR) test at the doorstep of the Passengers’respective hotel room.
(7) The procedure on those traveling to China is subjected to the latest announcement issued by the Embassy. Should there be any changes, this protocol will be amended accordingly.
(8) On the day of Departure, China Southern Airlines will arrange transportation for all eligible Passengers from the Hotel to the airport for flight check-in.
2. Hotel check-in procedure for pre-departure Quarantine Management
(1) Hotel information
A. Hotel name: Holiday Inn & Suites Saigon Airport
B. Hotel address: 18E Cong Hoa Str., Ward 4, Tan Binh Dist., HCMC
C. Hotel room pricing: Single passenger costs 10,250,000VND in total (inclusive of meals for 4 days, tax, transportation from hotel to airport, Nucleic Acid(RT-PCR) test.
D. Hotel contact number: +84-28-3948 5050
(2) Hotel check-in with Quarantine Management
A. Hotel check-in time: 1.00p.m to 8.00p.m on the 4th day before Departure (e.g., if the departure date is on 7th August, the check-in date will be on 3rd August). Please arrange your own lunch before check-in. Passengers who do not arrive at the Hotel within time for check-in will be deemed to have voluntarily aborted their flights, flight seats will be cancelled and flight tickets will be treated as voluntarily refunded or changed to another flight date at the request of the passengers subject to the terms and conditions.
B. Documents and Items required for Hotel check-in:
(i) Original Passport;
(ii) The Nucleic Acid(RT-PCR) test report with “Not Detected/Negative” result for the test conducted on the 5th day before Departure issued by Designated Medical Institution (e.g., if the departure date is on 7th August, the test report sampled on 2nd August should be presented, both electronic and printed version are accepted). Please start off to the hotel after getting the test report.
(iii) All paper documentations and materials required by the Embassy to be uploaded for application submission of “Health Declaration Certificate International Version” in relation to the issuance of the Health Code(both electronic and printed version are accepted);
(iv) Flight Ticket itinerary.
(v) Personal epidemic prevention items: including N95 masks, face shields (goggles).
C. Passengers are required to sign the Pre-departure Voluntary Quarantine Management Commitment Letter before check-in.
3. Quarantine Management Test Arrangement
(1) The Designated Medical Institutions are as follows:
| City | Medical Institutions | Address | Contacts | Report Issue Time | Working Hours |
| Ho Chi Minh City | PKDK MEDLATEC Saigon | 98 Thích Quảng Đức, Phường 5, Quận phú Nhuận, TP.HCM | 1900 565656 | Within 24 hous（electronic report） | Monday to Sunday 07:30-17:30 |
| BỆNH VIỆN QUÂN Y 175 | 786 Nguyễn Kiệm, Phường 3, Quận Gò Vấp, TP.HCM |
0399 175175 https://benhvien175.vn/ |
Within 24 hous |
Monday to Friday 07:00-11:00 13:00-14:30 Saturday 07:00-11:00 |
|
| HaNoi | Bệnh viên TrungƯơng Quân đội 108 | Số 1 Trần Hưng Đạo. Bạch Đằng, Hai Bà Trưng, Hà Nội | 0967 751616 |
Within 10 hours (morning) Within 24 hours (afternoon) |
Monday to Saturday 6:30-17:00 |
| Bệnh viện Đa khoa MEDLATEC | 42 Phố Nghĩa Dũng, Ba Đình, Hà Nội (Tầng 3) | 1900 565656 | Within 24 hous（electronic report） |
Monday to Sunday 07:30-17:30 |
|
| Hai Phong | Bệnh vịen Đại Học Y Hải Phòng | 225C Lạch Tray, Đổn Quốc Bình, Quận Ngô Quyền, Hải Phòng | 0903 267059 | 6-8 hours | Monday to Sunday 24 hours |
| Da Nang | TT Chẩn Đóan Y Khoa Thiện Nhân | 276-278 Đống Đa, Quận Hải Châu, Đà Nẵng |
0236-3828489; 0236-3568988 |
within 6 hours |
Monday to Sunday 07:00-11:30 13:00-16:30 |
(2) Subject to the latest guidelines on travelling to China, China Southern Airlines will arrange the above two Designated Medical Institutions to collect samples from the Passengers at the hotel.
(3) The cost of testing is included in the hotel fee.
4. Payment and Contact Details
（1）Payment
Avoiding waiting in a long queue, once confirmed to participate in this quarantine management, Passengers are required to pay all the relevant fees（10,250,000VND/person）via online transfer 2 work days before check-in. Payment should be made to the authorized service provider of China Southern Airlines, CHI NHÁNH CÔNG TY TNHH DL VÀ TM HOÀNG TRÀ, which is responsible to issue the relevant payment receipt. To obtain such payment receipt, please request via email at gpp240@hoang-tra.com or buunghi@hoang-tra.com. Bank transfer information of the service provider as follows:
Bank Name：TECHCOMBANK PHÚ MỸ HƯNG
Account Name：CHI NHÁNH CÔNG TY TNHH DL VÀ TM HOÀNG TRÀ
Account Number：1902 7418 7680 17
Swift Code：VTCBVNVX
Receipt Reference: (Organization name and number of people or Passenger name and number of people）
Upon transfer, please send the transfer slip to CHI NHÁNH CÔNG TY TNHH DL VÀ TM HOÀNG TRÀ at the email address of gpp240@hoang-tra.com or buunghi@hoang-tra.com and please send a carbon copy (cc.) to Ho Chi Minh City Office at the email address of sgn@csair.vn. Please also provide the confirmed check-in list (name, passport number) in the same email.
Once confirmed not to participate in the quarantine management, please inform CHI NHÁNH CÔNG TY TNHH DL VÀ TM HOÀNG TRÀ. The authorized service provider will arrange transfer and provide transfer slip accordingly.
（2）Contact Details
The official website of the embassy and consulate:
http://vn.china-embassy.gov.cn/
http://hochiminhcity.china-consulate.gov.cn/
http://danang.china-consulate.gov.cn/
China Southern Airlines 24-hour customer service hotline:
+86 4008695539、+86 2095539
China Southern Airlines Ho Chi Minh City Office：
Email：sgn@csair.vn
China Southern Airlines Hanoi Office：
Email：ticketing@csair.vn
Service Provider：
Tel：0909 989948, 0918 323213
Email：gpp240@hoang-tra.com, huynhtuyet@hoang-tra.com
5. Notes on Quarantine Management
(1) Passengers should read carefully the hotel check-in requirements of the pre-departure Quarantine Management Hotel. In the event Passengers knew that they do not meet the check-in requirements and yet fail to disclose truthfully and deliberately proceeded to check-in the Hotel, once it is found to be non-compliance, passengers shall leave the Hotel and all expenses incurred during the Quarantine Management shall be borne by the Passengers. Flight booking will be cancelled and flight tickets will be treated as refunded or changed to another flight date at the request of the passengers subject to terms and conditions.
(2) Those Passengers suffering from cardiovascular and cerebrovascular diseases or other basic diseases, it is recommended to prepare their own medicines (self-medication items) and please indicate the physical status in the hotel check-in questionnaire.
If Passenger are not feeling well during the quarantine period and require to seek medical treatment, please contact the hotel service provider immediately for assistant. The Quarantine Management should be terminated immediately. Passengers can apply for full refund of the flight ticket. All expenses incurred during the Quarantine Management shall be borne by the Passengers themselves.
(3) Passengers should have valid departure documents (such as visas, renewed passport etc.) before check-in.
If Passengers need to go out to apply for departure documents during quarantine period, they will be deemed to have terminated the Quarantine Management. In this regard, the Airlines shall deem the Passengers as voluntarily giving up the flights, flight booking will be cancelled and flight ticket will be refunded or reschedule to another flight date at the request of the passengers subject to terms and conditions and all expenses incurred during the Quarantine Management shall be borne by the Passengers themselves.
(4) The Quarantine Management is established on the basis of both parties’mutual willingness and cooperation. The Hotel will not restrict the personal freedom of the Passengers. In the event Passengers wish to end the Quarantine Management early due to personal reasons during the quarantine period, they may inform the authorized staff in advance and leave the Hotel but all expenses incurred during the Quarantine Management shall be borne by the Passengers themselves. With respect to this, the Airlines regards the Passengers as voluntarily giving up the flights, flight booking will be cancelled and flight ticket will be treated as refunded or changed to another flight date at the request of the passengers subject to terms and conditions.
(5) During the Quarantine Management period, the Hotel management staff will thoroughly check the CCTV footage outside the respective Passengers’ Hotel rooms for the past 24 hours every day. In the event Passengers are found to visit, leave the room, have external contact or accept other people into the room without permission, the Quarantine Management of such Passengers will be terminated immediately, such Passengers shall settle the incurred expenses on meal and accommodation and leave the Hotel immediately. In the event the aforesaid behaviours of such Passenger have caused cross-infection or other serious risks, such responsibility arising therefrom shall be borne by such Passengers.
(6) In the event during the Quarantine Management period or before departure, Passengers are found to have fever (≧37.3℃), dry cough, fatigue, sore throat, loss of smell (taste), diarrhoea or other symptoms, or the test results are abnormal prior to take-off (Nucleic Acid(RT-PCR) test results is “Detected” or “Inconclusive “， Nucleic Acid CT level ≤40; On the day of Departure, RTK Antigen test results is positive), according to the relevant epidemic prevention regulations, the Passengers and their peers will be not allowed to board the flight. Under such circumstances, Passengers can apply for full refund of the flight ticket. However, all losses arising therefrom and expenses incurred during the Quarantine Management shall be borne by the Passengers themselves, and the Airlines is exempted from any responsibilities under such circumstances.
(7) In the event a Passenger’s test result is abnormal prior to boarding (Nucleic Acid(RT-PCR) test results is “Detected” or “Inconclusive”，Nucleic Acid CT level ≤40; On the day of Departure, RTK Antigen test results is positive; an unvaccinated IgM or IgG antibody test result is positive), the other remaining Passengers shall co-operate with the Airlines and the Embassy to ascertain whether they have close contact with the infected Passenger. If there is evidence of close contact with the infected Passenger, such Passenger will be disqualified to board the flight. In such circumstances, Passengers can apply for full refund of the flight ticket. However, all losses arising therefrom and expenses incurred during the Quarantine Management shall be borne by the Passengers themselves, and the Airlines is exempted from any responsibilities under such circumstances.
(8) During the Quarantine Management period, the flight may be cancelled due to force majeure such as weather, the CAAC Circuit Breaker Policy, epidemic prevention and control reasons, which would result in Passengers not being able to board the flight as scheduled. According to the Airlines’ current notified policy, under such circumstances, Passengers can apply for full refund of the flight ticket. However, all expenses incurred during the Quarantine Management shall be borne by the Passengers themselves.
(9) After the Quarantine Management period, if the Passengers have fulfilled the requirements of Quarantine Management of China Southern Airlines, Passengers can apply for the Health Code according to the relevant regulations issued by the Embassy. If the Passengers do not meet the Health Code criteria issued by the Embassy after verification and are unable to obtain the Health Code prior to the closure of Airlines check-in counter, such Passengers shall comply with the relevant requirements of epidemic prevention management, be prohibited to board the flight. In such circumstances, Passengers can apply for full refund of the flight ticket. However, all losses arising therefrom and expenses incurred for meal and accommodation during the Quarantine Management shall be borne by the Passengers themselves, and the Airlines is exempted from any responsibilities under such circumstances.
(10) During the Quarantine Management period, if the Embassy changes the Quarantine Management policy or the travel to China guidelines, the Passengers shall undertake to fulfill the relevant requirements as required by the changed policies.
(11) All expenses incurred during the Quarantine Management shall be borne by the Passengers themselves and any disputes arising during the period shall be resolved through negotiation between the Hotel and the Passengers. The Airlines will not have any responsibilities under such circumstances.
(12) All personal injury, financial/property losses arising during the period of Quarantine Management shall be resolved through negotiation between the Hotel and the Passengers. The Airlines will not have any responsibilities under such circumstances.
(13) Passengers must comply with the relevant laws, regulations pertaining to epidemic prevention and hotel check-in as prescribed by the local government and the Hotel during the Quarantine Management period. Any penalties/fines or losses due to non-compliance with the law or regulations shall be borne by the Passengers themselves. The Airlines will not have any responsibilities under such circumstances.
(14) Any consequences arising from Passengers' non-compliance with the Quarantine Management regulations or other reasons shall be borne by the Passengers themselves.
6. Boarding requirements
(1) Passengers must meet the requirements for staying in a Quarantine Management hotel and complete the pre-departure Quarantine Management according to its requirement. Passengers must obtain the Health Code issued by the Embassy after verification.
(2) For Passengers who have completed hotel quarantine management and fulfilled the aforesaid boarding requirements, transportation will be arranged for them to transit to the airport. From the time of leaving the Hotel room until the check-in to the quarantine hotel in Guangzhou, passengers are required to wear N95 (no valve) mask, face shield (goggles) and keep them wearing properly throughout the journey. Passengers shall avoid eating in the airport terminals. China Southern Airlines will strengthen the epidemic prevention measures and may conduct inspection during boarding. Passengers who violated the relevant regulations will be advised to terminate the trip.
7. Other important notes
(1) Passengers are required to read carefully the travel to China guidelines published on the Embassy’s official website，All procedures are required to comply with the latest guidelines published.
(2) Passengers are required to read carefully all the important notes for traveling to China published on China Southern Airlines’ official website.
Attachment: Pre-boarding Quarantine Health Management Commitment Letter
China Southern Airlines Co., Ltd.
14 July 2022