NOTICE ON CLOSED-LOOP HEALTH MANAGEMENT FOR PASSENGERS TAKING FLIGHT FROM BANGKOK TO GUANGZHOU ON 22 AUGUST CZ3082

Dear passengers:

To ensure the safety of travel and to comply with the COVID-19 prevention, from now on, China Southern Airlines' Bangkok-Guangzhou route will implement closed-loop management of hotels for 5 days and 5 nights before the passenger's departure. The arrangements for the closed-loop management of all passengers on the CZ3082 Bangkok-Guangzhou flight on August 22 , 2022 are as follows (subsequent flight arrangements will be announced in advance):

1. Closed-loop health management 

(1) All passengers of flight CZ3082 on August 22, 2022 must add the customer service WeChat account of China Southern Airlines Bangkok Office (attached in after) to complete the closed-loop information registration as soon as possible after purchasing the ticket. The deadline for registration is 18:00 on August 15, 2022.  

(2) At any time on August 16, all passengers must go to any medical laboratory recommended by the Chinese embassy for RT-PCR nucleic acid testing .  

(3) From 13:00 to 18:00 on August 17, all passengers who have completed the closed-loop registration and have a negative nucleic acid test will go to the designated isolation quarantine hotel of China Southern airlines to check in with the original paper test report and enter the closed-loop management.

(4) On August 20, China Southern Airlines will arrange for a testing medical laboratory to conduct nucleic acid testing for all passengers at the hotel room 48 hours before their departure.

(5) On August 21, China Southern Airlines will arrange a medical lab to conduct nucleic acid testing for all passengers at the hotel room 24 hours before their departure. The test report is expected to be delivered to the door of the room at 08:00 on August 22, and all passengers will apply for the health code immediately upon receive.

(6) On August 22 , The hotel will arrange for passengers with negative test results to take a bus from the hotel to the airport for check-in.

List of nucleic acid testing medical lab designated by the Chinese Embassy (Bangkok and others Province around Bangkok areas):

http://th.china-embassy.gov.cn/chn/sgxw/202206/t20220607_10699576.html

2. Designated closed-loop health management hotel 

(1) Hotel Name and address:

1. Golden tulip Sovereign Hotel Bangkok；92 Soi Rong Phayaban Phra Ram 9, Huai Khwang, Bangkok 10310；+66 26414777

2. The Emerald Hotel ; 99/1 Ratchadapisek Road,Din Daeng , Bangkok 10400；+66 2 22764567

For specific hotel arrangements, please refer to the notice from China Southern Airlines.

(2) Hotel price: 1,400 baht per night for a single room, and 600 baht for three meals a day for a single person. (The above price includes taxes and transfer to airport , but does not include nucleic acid testing, serum antibody testing and antigen testing fees)

(3) The hotel rooms are arranged by China Southern Airlines, and passengers do not need to book by themselves.

(4) The following documents are required for check-in at the hotel:

(a) Passport

(b) Original paper report of the nucleic acid test on August 16, and the airline will review the authenticity of the test. 

(5) On the day of check-in, you need to pay for 5 days and 5 nights of accommodation and meals in advance, and sign a voluntary closed-loop health management commitment. If a passenger requests a voluntary early termination during the closed-loop period, or is required to terminate the closed-loop early due to violations of closed-loop management requirements, symptoms of COVID-19, abnormal nucleic acid testing (the result is Detected or Inconclusive), etc., according to the regulations of the quarantine hotel, non-stay room rate is refundable only, pre-paid meals and other expenses are non-refundable.

(6) Be sure to abide by local regulations and hotel requirements during your stay. During the quarantine period, it is strictly forbidden for passengers to leave the room or let other person enter the room without permission , not to pass items in any way, and not to order takeout without authorization . Passengers who violate the relevant quarantine regulations will be deemed to abandon the trip automatically and lose their eligibility to taking flight. The loss shall be borne by the passenger himself.

3. Closed-loop health management nucleic acid testing arrangements 

(1) China Southern Airlines will arrange the testing medical laboratory recommended by the Chinese embassy and the airlines staff will go to the hotel for monitoring. 

(2) The cost of a single nucleic acid test is 2,000 baht. The above prices are based on the market.

4. Instructions for closed-loop health management 

(1) Closed-loop health management is based on the willingness and cooperation of both parties. The hotel will not restrict the personal freedom of passengers. During the closed-loop period, if the passenger wish to end the closed-loop management ahead of schedule due to personal reasons, he/she can inform the hotel in advance, settle the extra expenses incurred during the stay with the hotel, and apply to the hotel for refund of the room fee on the non-stayed date, the prepaid meal fee is non-refundable, the airline considers that the passenger voluntarily gave up the flight and cancels the relevant flight reservation.

(2) During the closed-loop health management period, the hotel management staff will conduct a complete inspection of the past 24 hours every day. Once a passenger is found to drop around, going out, or having contact with the outside , the closed-loop health management will be terminated immediately. For expenses, passengers can apply to the hotel for a refund of the room fee for the non-stay date, other prepaid expenses such as meal fees are not refundable, and leave the hotel after completion. If there is a serious risk of cross-infection due to the above behavior of the passenger, the relevant responsibility arising there from shall be borne by the passenger.

(3) If the passenger has symptoms such as fever (≥37.3℃), dry cough, fatigue, sore throat, decreased sense of smell (taste), diarrhea, or abnormal nucleic acid test (the result is Detected or Inconclusive) during the closed-loop management period or before boarding the plane, according to the relevant epidemic prevention regulations, the passenger will be denied boarding. When this happens, The refund or change fee of the ticket is free, and the resulting losses and closed-loop management fees will be voluntarily borne by the passenger.

(4) After obtaining the last negative nucleic acid test report, if the passenger meets the requirements of China Southern Airlines' closed-loop health management regulations, passengers must apply for a health code according to the relevant regulations of the Chinese embassy.

(5) All expenses incurred during the closed-loop health management period shall be borne by the passengers themselves, and disputes arising during the period shall be resolved through negotiation between the passengers and the hotel, the airline is not involved.

(6) All personal injury and property loss occurring during the closed-loop health management period shall be resolved through negotiation between the hotel and the passenger, the airline is not involved.

(7) During the closed-loop health management period, if the Chinese embassy adjusts the closed-loop health management policy, passengers must fulfill the adjusted closed-loop health management policy requirements.

(8) During the closed-loop management period, the government may disrupt the flight or cancel the flight due to epidemic prevention and control, resulting in passengers not being able to take the flight as scheduled. According to the policy notified by the airline, the passenger's ticket refund and change fee can be exempted, and the closed-loop management fee will be borne by yourself.

(9) If a passenger has an abnormal nucleic acid test result (the result is Detected or Inconclusive) , other passengers must cooperate with the China Southern Airline and the Chinese embassy to check whether they have a history of close contact. If there is evidence of close contact, the flight reservation will be canceled. The passenger's ticket refund and change fee can be exempted, and the resulting loss and closed-loop management fee will be voluntarily borne by the passenger himself.

(10) During the closed-loop health management period, passengers must abide by the relevant epidemic prevention regulations of the local government and the hotel they stay in.

(11) After the closed-loop management in the hotel , passengers must wear a KN95/N95 (no valve) mask during the process of taking arranged vehicle to the airport and while waiting and boarding. It is requested to wear protective clothing, face shields (goggles) and medical gloves, and keep dress well at all times and avoid dining in the terminal. China Southern Airlines will strengthen the inspection of epidemic prevention requirements during the check-in process. Those who violate the relevant regulations will be persuaded to terminate the trip.

(12) All consequences caused by the passenger's non-compliance with the closed-loop health management regulations shall be borne by the passenger himself.

5. Other important notices 

(1) As the International Transit area ofBangkok International Airport does not meet the detection requirements for nucleic acid, the Chinese embassy in Thailand will not accept the applications for health codes from those whom directly transit to China from the third country without enter Thailand  

(2) Passengers who have been in close contact with infection case should self monitoring for 5 days , if there is no abnormality during this period , travel can be arranged according to your plan.

(2) Passengers with a history of previous infection   

Passengers with a history of COVID-19 infection, including those who have been diagnosed with COVID-19 orwith a positivenucleic acid, shouldhave two negative nucleic acid tests from the testing medical laboratory recommended by the Chinese embassy (indicating the respective sampling time and the sampling times between two tests is at least 24 hours ) at least 14 days (calculated from the later sampling date in the above two test reports) , and travel can be arranged according to your plan.

Passengers with a history of COVID-19 infection , close contacts, or passengers with suspected symptoms should truthfully declare their medical history and testing status to the Chinese embassy and consulate in Thailand when they apply for a health code. Note: Some passengers have been infected or tested positive for nucleic acid, but the application did not truthfully declare the infection history. If there is any concealment of infection history, their eligibility to apply for the health code in the future will be suspended.

See more：http://th.china-embassy.gov.cn/chn/sgxw/202206/t20220629_10711740.html (update on June 29,2022)

China Southern Airlines 24 hour services

Hotline：+86 4008695539（Oversea）、+86 2095539（China） 

China Southern Airlines Thailand Office： 

Tel：+66-26777388

e-mail : czsale@cs-air.truemail.co.th

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attach file  : Pre-boarding Closed-loop Health Management Commitment Letter 

China Southern Airlines Co., Ltd.

08 August 2022