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Domestic ticket service
Domestic hotline: 4006695539-1-4-1
Overseas hotline: +86-4008695539-1-4-1
Service hours: 7×24
Service items: change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.
International ticket service
Domestic hotline: 4006695539-1-4-2
Overseas hotline: +86-4008695539-1-4-2
Service hours: 7×24
Service items: change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.
Vacation Booking
Domestic hotline: 4006695539-1-5
Overseas hotline: +86-4006695539-1-5
Service hours: 7×24
Service items: vacation products inquiry and booking, customer service-added payment
Hotel Booking
Domestic hotline: 4006695539-1-5
Overseas hotline: +86-4006695539-1-5
Service hours: 7×24
Service items: hotel products inquiry and booking, customer service-added payment
Complaint and recommendation
Domestic hotline: 95539-1-9
Overseas hotline: +86-4008695539
Service hours: 7×24
Email: customerservice@csair.com
Other contact information
Fax: 4006695539-1-#
+86-4006695539-1-#
Email: 95539@csair.com
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