According to the common practice of civil aviation industry, China Southern Airlines may make appropriate over-booking on some flights. Under particular circumstances, it may result in some passengers’ failure to travel on flights as arranged. When there is not enough space, China Southern Airlines will seek passengers voluntary to disembark and will help them check in on priority. For passengers who cannot travel due to over-booking, China Southern Airlines will do its best to arrange them on the soonest available flight, and will give a certain amount of compensation.
A codeshare flight is a flight in which two or more airlines use their own airline designator and flight number through a business agreement. For the codeshare flights of China Southern Airlines, the regulations on UM, free baggage allowance and other matters are subject to those specified by the operating carriers. For details, passengers may check on the website of the operating carrier or through the website and hotline of China Southern Airlines.
Passengers can purchase Life Air Travel Accident Insurance voluntarily with an insurance company. The compensation from such insurance does not exempt or reduce the liability undertaken by China Southern Airlines. Insurances purchased by passengers directly through China Southern Airlines' homepage have the same legal effect.
The maximum limit of compensation made by China Southern Airlines for each passenger in the event of accidental death or bodily injury shall be defined in accordance with related laws and conventions.
If China Southern Airlines' flight is delayed or cancelled at origin airport due to China Southern Airlines’ reasons such as aircraft maintenance, flight readjustment or aircrew, China Southern Airlines should provide passengers with services such as meal or accommodations. If China Southern Airlines' flight is delayed or cancelled due to non-China Southern Airlines reasons such as changes of weather, accidents, air transport control, etc., China Southern Airlines should assist passengers in obtaining meals or accommodations at passengers' own expenses.
According to government regulations, passengers and their baggage are subject to the security inspection before boarding.
The checked baggage shall be packed correctly, well locked, tied up and be able to withstand reasonable pressure. China Southern Airlines may refuse to accept the baggage packed incorrectly and to bear the liability for the damage of such baggage.
All passengers’ portable electronic devices with lithium-ion batteries shall be taken as check-in baggage or cabin baggage to the plane, such as mobile phones, laptop computers, cameras, etc. Reasonable number of spare batteries can only be taken as cabin baggage to the plane. Please turn off the electronic devices with lithium-ion batteries during flights; each spare battery should be put into individual plastic bag or protective case and it is strictly forbidden to mix multiple batteries with other items.
1. It is not necessary to report the lithium-ion batteries in devices or spare lithium-ion batteries with specification less than 100Wh;
2. Those with rated watt hours of 100Wh and above but no more than 160Wh, should be declared to China Southern Airlines for approval when you are checking in. You are allowed to take only two pieces of 100-160Wh backup battery;
3. Lithium-ion batteries with rated watt hours of over 160Wh, or number beyond the reasonable range, should be declared to China Southern Airlines for freight service when you are checking in.
Passengers are not allowed to pack confidential documents in the checked baggage, such as out of print materials or manuscripts, travel documents, diplomatic bags, negotiable securities, currencies, money orders, valuables including but not limited to jewelry, antique calligraphy and painting, sample, precious metals and articles thereof, electronic and digital products, raw accessories of camera, mobile telephones, personal stereos, regularly taken prescribed drugs, fragile and perishable articles and other articles required special custody. The loss or damage of the above items packed in checked baggage is handled as per the rules applicable to common checked baggage by China Southern Airlines.
Passengers are not allowed to carry dangerous articles in check-in or carry-on baggage, such as inflammable, explosive, corrosive, toxic, radioactive, polymerizable, magnetic materials and other items prohibited for transportation by any applicable laws, regulations or orders specified by any country of origin, country of destination, country of transit or country that they fly over. Passengers on board are not allowed to carry arms, restricted swords and knives, sharp or lethal weapons.
No-show means a passenger fails to board the aircraft either because he/she has not completed the check-in formalities before the check-in deadline or because he/she fails to present the required traveling documents. Tickets refund or change for no-show passengers shall be processed as per the China Southern Airlines rules applicable to refund and change after departure. When passengers confirm they cannot fly with reserved flight, they shall advise China Southern Airlines or agents in advance and cancel the booking.
For voluntary refunds, subject to related regulations of China Southern Airlines, passengers shall go through the procedure within the refund validity period 【13 months from the day that the travel starts (if the first segment of the ticket is unused, the period should start from the day the ticket is issued)】and under the circumstance that the ticket is not used. In principle, a passenger requesting a refund should go through the procedure at the original place of purchase; for exchanged tickets, he/she may also go through the procedure at the place of exchange. Involuntarily refunds may be handled by the ticket office affiliated with China Southern Airlines at the place where the ticket is purchased, where the flight originates, where it stops over, or where it terminates, the ticket office affiliated with China Southern Airlines that receives the refund request from passengers, or the authorized sales agent of China Southern Airlines at the place where the involuntary refund event takes place.
Patients with infectious diseases, psychopaths with aggressive behaviors, patients with severe cardiac and cerebrovascular diseases, patients with severe respiratory system diseases, patients with severe anemia, parturient women (pregnant woman with singleton pregnancy of more than 36 weeks or with multiple pregnancy of more than 32 weeks), women who have given birth to a baby in the last seven days, infants born less than 14 days, postoperative patient (postoperative less than 10 days) or other patients medically inappropriate to fly. In view of the special cabin environment in high-altitude flight and the health and safety of passengers during air travel, passengers should read and agree to China Southern Airlines’ Health Guidance for Travelling Passenger before purchasing tickets. Please visit China Southern Airlines’ official website link for details.
Passengers who will be travelling on international or regional flights shall complete check-in formalities at designated airports before the check-in deadline with tickets, valid passports, visas and traveling documents. Passengers shall be liable for any loss or expense incurred solely by his/ her own failure to comply with the check-in and exit formalities. For international flights, please complete the check-in at least 100 minutes in advance.
1. On the day when travel starts, a child who has come to the age of 2, but is under the age of 12 will be charged the applicable children fare and shall occupy a seat accordingly. For unaccompanied children, the fare is specified separately. An infant refers to a passenger who is under the age of two on the day when travel starts. Infants requiring their own seats shall fly on child tickets.
2. Infants, children aged under 5 and children aged of and above 5 years but having not booked unaccompanied children service must be accompanied by an adult passenger aged of and above 18 with full capacity of civil conduct and the ability to take care of them.
3. Each adult passenger aged of and above eighteen years with full capacity of civil conduct and the ability to take care of kids may travel with not more than 8 infants and children under 12 years of age, where the infants and children under 5 shall not be more than 3 and the infants shall not be more than 1.An adult passenger flying with more than the allowed number of children shall book group travel and will be thus received.
4. Each adult passenger aged of and above eighteen years with full capacity of civil conduct and the ability to take care of kids may travel with one ill or disabled infant or child only and shall not take any other children or infants.
5. Adult passengers flying with children or infants must be able to take care of them, and those having booked such special services as stretcher, wheelchair or unaccompanied elder are not allowed to take any children or infants.
6. Should the local law or regulations provide otherwise, the relevant law or regulations shall prevail.
The fare to be paid by passengers covers transportation expenses from the origin airport to the destination airport, excluding any ground transportation charges between airport and downtown; and the taxes, charges, or fees for services provided to the passengers that are collected by the government or authorities or the airport are not included. The use of special type ticket should be in accordance with its stated rule.
Except otherwise herein provided, the ticket validity for international air transportation is one year. The validity shall be measured from the date of commencement of travel for normal ticket; for the normal ticket with an unused first segment or for open ticket, the one year transport validity shall be measured from the date of issuance. The validity of special type ticket shall be subject to its applicable rule stated by China Southern Airlines.
Only for use by the passenger listed on the ticket. Tickets may not be transferred to someone else or modified, otherwise they will become invalid and the fare non-refundable. Tickets must be used in sequence.
China Southern Airlines provides seat allocation reservation for some operating flights. After the purchase, passengers may reserve seat allocation via China Southern Airlines’ homepages, hotline, booking offices or authorized sales agents. China Southern Airlines shall make adequate efforts to meet seat allocation requests from passengers but cannot guarantee the allocation of a given seat. Given operating, security or safety concerns, China Southern Airlines reserves the right to change the seat allocation even after boarding.
Special passengers who need special attention and adaptation based on their physical and mental ability such as UM, person with physical disability or intellectual impairment, pregnant woman, serious patient, etc. can only be transported under certain condition. Special passengers can only book a ticket with the agreement of China Southern Airlines or other carriers. If special passengers do not advise China Southern Airlines in advance during the ticket purchase or present the relevant certificates, China Southern Airlines has the right to refuse the carriage.
To purchase international tickets, a passenger must present his/ her valid passport or travel document for Hong Kong and Macao residents and Taiwan compatriots, residence permit, travel permit and other valid ID documents issued by public security organs; at the time of ticket purchase, passengers must provide valid travel documents to be used for check-in at airports.
To ensure China Southern Airlines provides better aftersales service in case of flight changes, a passenger must provide a mobile number that matches with his/ her ID card number. If the passenger's mobile phone operator is a non-Chinese Mainland operator, the passenger must provide his/ her email address.
Passengers can only board the aircraft after they have reserved their seats. Passengers may reserve their seats in advance through the sales offices, authorized agencies, hotline or homepages of China Southern Airlines. Passengers who have already reserved their seats shall purchase their tickets within a specified time limit, otherwise the reservation will be cancelled. If passengers do not intend to use the seats reserved on international or regional flights, including seats on connecting flights, they shall request reservation cancellation to the sales offices or agents of China Southern Airlines as early as possible.
E-ticket can be purchased at the sales offices, sales agencies of China Southern Airlines or via its homepages. Due to differences between ticket distribution channels, purchase time, and scheduled flights, there may be differences in prices and service conditions. Please refer to the search results at the time of purchase.
When a passenger would like to change flight, traveling date or class after purchasing tickets, China Southern Airlines will arrange according to the actual circumstance and conditions of carriage. Passengers' voluntary change shall be requested within China Southern Airlines’ stated time limit and handled in line with China Southern Airlines’ use rules applicable to public fare or special type fare. If such change causes a variation in fare: If the fare becomes higher, the difference shall be at the cost of the passenger and the change service fee shall be charged; if the fare becomes lower, the request shall be handled as voluntary refund, and the passenger may repurchase the ticket. For non-voluntary change, if the passengers, who enjoy preferential prices of the China Southern Airlines’ international and domestic flights (including foreign airline tickets), don't accept the unified arrangement by the airline, such change may be handled for once free of charge. The options of flight date change are:
1. Full-price tickets with reserved seat in Class F/J/W/Y:
For full-price tickets with reserved seat in Class F/J/W/Y (including normal child tickets), there are no restrictions for date changes;
Discounted-price tickets of international and domestic flights operated by China Southern Airlines (including tickets of other airlines) with reserved seat in Class F/J/W/Y are subject to the restrictions for “tickets with reserved seat in non-Class F/J/W/Y;
2. Tickets with reserved seat in non-Class F/J/W/Y:
For announced/ discounted-price tickets with reserved seat in non-Class F/J/W/Y, the dates applicable to change are as follows:
(1) Domestic ticket: Within 7 days before and after the scheduled date of the original ticket of the flight to be changed or the subsequent connecting flight (including the day of flight departure); for example, if the original flight is on November 10, it may be changed to the flights scheduled on November 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, and 16;
(2) International ticket: Within 7 days before and 14 days after the scheduled date of the original ticket of the flight to be changed or the subsequent connecting flight (including the day of flight departure); for example, if the original flight is on November 10, it may be changed to the flights scheduled on November 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, and 23.
(3) If exceeding such time limit, the ticket shall be handled as per full cancellation or voluntary change.
The maximum accepted weight of free carry-on baggage per passenger is 5 kg. The sum of three dimensions of each carry-on baggage must not exceed 115 cm. Carry-on items that exceed the limits to weight or volume should be transported as checked baggage. Please check your baggage at the check-in counter or self-service baggage checking equipment in advance. China Southern Airlines may inspect your baggage at check-in counter, security check counter, boarding gate and cabin. Your baggage exceeding the free baggage allowance will be charged as per excess baggage rate. According to the Regulation on the Transport of Dangerous Goods by Air (Order No. 42 of the Ministry of Transport of the People's Republic of China, 2016), if your carry-on excess baggage doesn’t comply with relevant regulations, you must re-check the baggage at check-in counter or self-service baggage checking equipment, and such baggage may not arrive at the destination on the same flight with you.
First Class
|
Applicable Itinerary |
First Class |
|---|---|
|
All itineraries |
3 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
Business Class
|
Applicable Itinerary |
Business Full Flex |
Business Flex |
Business Standard |
|---|---|---|---|
|
All itineraries |
2 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
2 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
2 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
Premium Economy Class
|
Applicable Itinerary |
Premium Economy Full Flex |
Premium Economy Flex |
Premium Economy Standard |
|---|---|---|---|
|
① Between Europe [Note 1] and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, SouthKorea / Southeast Asia / South Asia / Southwest Pacific [Note 2] / Americas / Middle East [Note 3] / Africa; ② Between Americas and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, SouthKorea / Southeast Asia / South Asia / Central and West Asia / Southwest Pacific / Middle East / Africa; ③ Between Southwest Pacific and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, SouthKorea / Southeast Asia / South Asia / Central and West Asia/Middle East / Africa; ④ Between Middle East and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, SouthKorea / Southeast Asia / South Asia / CentralandWest Asia[Note 4] / Africa; ⑤ Between Africa and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, SouthKorea / Southeast Asia / South Asia / Central and West Asia; ⑥ Between Japan and Chinese mainland, Hong Kong, Macao, Taiwan / SouthKorea / Southeast Asia / South Asia / Central and West Asia. ⑦ Between SouthKorea andthe Chinese mainland (excluding Hong Kong, Macao and Taiwan). ⑧ Between Singapore andthe Chinese mainland (excluding Hong Kong, Macao and Taiwan). |
2 pcs, 23 kg (50lb)/pc, the sum of L+W+H perpiece≤158cm |
2 pcs, 23 kg (50lb)/pc, the sum of L+W+H perpiece≤158cm |
2 pcs, 23 kg (50lb)/pc, the sum of L+W+H perpiece≤158cm |
|
① BetweenSouthKorea and Hong Kong, Macao, Taiwan / Southeast Asia / South Asia / Central and West Asia; ② Between Southeast Asia(excluding Singapore) andthe Chinese mainland (excluding Hong Kong, Macao and Taiwan). ③ Between Southeast Asia and Chinese mainland, Hong Kong, Macao, Taiwan / South Asia / Central and West Asia; ④ Between South Asia and Chinese mainland, Hong Kong, Macao, Taiwan / Central and West Asia; ⑤ Between Central and West Asia and Chinese mainland, Hong Kong, Macao, Taiwan; ⑥ Between Chinese mainland and Hong Kong, Macao, Taiwan; ⑦ Between Hong Kong, Macao and Taiwan; ⑧ Other itineraries not specified. |
1 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
1 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
1 pcs, 32 kg (70lb)/pc, the sum of L+W+H perpiece≤158cm |
Economy Class
|
Applicable Itinerary |
Economy Full Flex |
Economy Flex |
Economy Standard |
|---|---|---|---|
|
① Between Europe and Japan / Southwest Pacific / Americas / Middle East / Africa; ② Between America and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, South Korea / Southeast Asia / South Asia / Central and West Asia / Southwest Pacific / Middle East / Africa; ③ Between the Southwest Pacific and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, South Korea / Southeast Asia / South Asia / Central and West Asia / Middle East / Africa; ④ Between Middle East and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, South Korea / Southeast Asia / South Asia / Central and West Asia / Africa; ⑤ Between Africa and Chinese mainland, Hong Kong, Macao, Taiwan / Japan, South Korea / Southeast Asia / South Asia / Central and West Asia; ⑥ Between Japan and Chinese mainland and Hong Kong, Macao, Taiwan / South Korea / Southeast Asia / South Asia / Central and West Asia. ⑦ Between Singapore and the Chinese mainland (excluding Hong Kong, Macao and Taiwan). |
2 pcs,23 kg (50lb)/pc, the sum of L+W+H per piece≤158cm |
2 pcs,23 kg (50lb)/pc, the sum of L+W+H per piece≤158cm |
2 pcs,23 kg (50lb)/pc, the sum of L+W+H per piece≤158cm |
|
① Between Turkey and Chinese mainland, Hong Kong, Macao, Taiwan; ② Between Central and West Asia and Chinese mainland, Hong Kong, Macao, Taiwan. |
1 pcs,32 kg (70lb)/pc, the sum of L+W+H per piece≤158cm |
1 pcs,32 kg (70lb)/pc, the sum of L+W+H per piece≤158cm |
1 pcs,32 kg (70lb)/pc, the sum of L+W+H per piece≤158cm |
|
① Between Europe (except Turkey) and Chinese mainland, Hong Kong, Macao, Taiwan; ② Between Europe and South Korea / Southeast Asia / South Asia; ③ Between South Korea and Chinese mainland, Hong Kong, Macao Taiwan / Southeast Asia / South Asia / Central and West Asia; ④ Between Southeast Asia (excluding Singapore) andthe Chinese mainland (excluding Hong Kong, Macao and Taiwan). ⑤ Between Southeast Asia and Chinese mainland, Hong Kong, Macao, Taiwan / South Asia / Central and West Asia; ⑥ Between South Asia and Chinese mainland, Hong Kong, Macao, Taiwan / Central and West Asia; ⑦ Between Chinese mainland and Hong Kong, Macao, Taiwan; ⑧ Between Hong Kong, Macao and Taiwan; ⑨ Other itineraries not specified. |
1 pcs,23 kg (50lb)/pc, the sum of L+W+H per piece≤158cm |
1 pcs,23 kg (50lb)/pc, the sum of L+W+H per piece≤158cm |
1 pcs,23 kg (50lb)/pc, the sum of L+W+H per piece≤158cm |
In order to meet the travel needs of different passengers, China Southern has introduced “Economy Saver”、“Economy Light” brandedfares on some itineraries. The free checked baggage allowance for the Economy Saver brandfare is one piece less than the Economy Standard brand fare (the weight and size restrictions for each piece remain unchanged), and there is no free checked baggage allowance for theEconomy Light brand fare, based on the specific conditions ofthe purchase of the ticket.
Regardless of the fare class actually paid by the passengers and the actual position of their seats, baggage carried on CSN flights(the flight actually operated by CSN) which exceeds the free baggage allowance will be charged according to the following excess baggage rates: Excess baggage is charged by each kilogram at a rate of 0.6% of the published normal fares of an adult Economy Class ticket price (one-way) applicable on the day the excess baggage ticket is filled; If no direct normal fares are published, the rate is calculated by adding different flights(The above charges are for ordinary checked baggage).
Any checked baggage that exceeds the limit on pieces, dimensions, or weight will be charged according to the following standard, which is applicable to passengers of all class. If a baggage exceeds the standards of two or more limits among pieces, dimensions, and weight, it will be charged accumulatively.
Charge criteria and currency selection for excess baggage are as follows:
Excess baggage charge standard
Area 1: (1) Routes between Chinese mainland and Hong Kong, Macao, Taiwan and the Americas, Africa. (2) Routes between the Americas and Japan, South Korea, Southeast Asia, South Asia, Central and Western Asia, Southwest Pacific, Europe, Middle East, Africa. (3) Routes between Africa and Japan, South Korea, Southeast Asia, South Asia, Central and Western Asia, Southwest Pacific, Europe.
|
Type |
Baggage Specification |
Fee |
|||
|---|---|---|---|---|---|
|
Weight |
Dimension (L+W+H) |
CNY (Yuan) |
EUR |
USD |
|
|
The first piece in addition to the standard allowance |
≤23kg |
≤158cm |
1380/pc |
200/pc |
225/pc |
|
The second piece or more in addition to the standard allowance |
≤23kg |
≤158cm |
2000/pc |
290/pc |
330/pc |
|
Oversize piece |
- |
159cm-203cm（inclusive) |
1000 |
145 |
165 |
|
Overweight piece |
23-28kg（inclusive） |
- |
500 |
75 |
85 |
|
28-32kg（inclusive） |
- |
1010 |
145 |
170 |
|
|
32-45kg（inclusive） |
- |
3000 |
435 |
495 |
|
Area 2: (1) Routes between Chinese mainland and Hong Kong, Macao, Taiwan and Europe, Middle East, Southwest Pacific, Japan. (2) Routes between Japan, South Korea, Southeast Asia, South Asia, Central and Western Asia, Southwest Pacific. (3) Routes between Middle East and Japan, South Korea, Southeast Asia, South Asia, Central and Western Asia, Southwest Pacific. (4) Routes between Southwest Pacific and Japan, South Korea, Southeast Asia, South Asia, Central and Western Asia. (5) Routes between Japan and South Korea, Southeast Asia, South Asia, Central and Western Asia.
|
Type |
Baggage Specification |
Fee |
|||
|---|---|---|---|---|---|
|
Weight |
Dimension (L+W+H) |
CNY (Yuan) |
EUR |
USD |
|
|
The first piece beyond the free allowance |
≤23kg |
≤158cm |
1100/pc |
160/pc |
185/pc |
|
The second piece or more beyond the free allowance |
≤23kg |
≤158cm |
2000/pc |
290/pc |
330/pc |
|
Oversize piece |
- |
159cm-203cm（Inclusive） |
1000 |
145 |
170 |
|
Overweight piece |
23-28kg（inclusive） |
- |
500 |
75 |
85 |
|
28-32kg（inclusive） |
- |
1010 |
145 |
170 |
|
Area 3: (1) Routes between Chinese mainland and Hong Kong, Macao, Taiwan and South Korea, Southeast Asia, South Asia, Central and Western Asia. (2) Other routes unspecified above.
Note: Routes originatingfrom TaiwantoChineseMainland, Hong Kong and Macaohave special rates for overweight and oversize, specifically the following adjustments: US$50 for overweight 23-28kg (inclusive), US$135 for overweight 28-32kg (inclusive); US$150 for oversize (159cm-203cm (inclusive)).
|
Type |
Baggage Specification |
Fee |
||
|---|---|---|---|---|
|
Weight |
Dimension (L+W+H) |
CNY (Yuan) |
USD |
|
|
The first piece in addition to the standard allowance |
≤23kg |
≤158cm |
880/PIECE |
145/PIECE |
|
The second piece or more in addition to the standard allowance |
≤23kg |
≤158cm |
1430/PIECE |
240/PIECE |
|
Oversize piece |
- |
159cm-203cm（inclusive） |
1000 |
170 |
|
Overweight piece |
23-28kg（inclusive） |
- |
390 |
65 |
|
28-32kg（inclusive） |
- |
910 |
155 |
|
Check-in deadlines may vary among different airports, so passengers are recommended to learn the relevant check-in deadline in advance and follow it when checking in.
Please be noted the official customer service hotline of China Southern Airlines 95539 or 4006695539; overseas service hotline 4008695539.
China Southern Airlines will ask passengers to voluntarily provide their personal information, so that they could use the services offered by China Southern Airlines. China Southern Airlines uses such personal information to facilitate passenger travel, deliver other goods and services to passengers, manage CSAir Sky Pearl Members, and provide passengers with information about China Southern Airlines. The personal information that China Southern Airlines asks from passengers and the reasons thereof will be clearly stated when China Southern Airlines seeks personal information from passengers. China Southern Airlines uses appropriate technical means and organizational measures to protect the personal information of passengers it collects.
For more information on the Privacy Notice of China Southern Airlines, please click the following links to visit 《Privacy Notice》、《Cookie Statement》.
The content above is only part of the booking policy. For the full text of the general transportation conditions of China Southern Airlines and related information on dangerous goods transportation, please visit 《General Conditions of International Carriage for Passenger & Baggage》