China Southern Airlines is committed to providing a barrier free environment for all our customers and employees. This includes customers and employees with all types of disabilities including mobility, hearing, vision, and cognitive impairments. China Southern Airlines will ensure policies and procedures, facilities are reviewed and improved on a routine basis to ensure inclusion for all.
As a commitment to providing a barrier free environment, we have assigned an accessibility leader within China Southern Airlines to have the responsibility to manage the China Southern Airlines Accessible Canada Act (ACA) plan. The accessibility leader has the authority and responsibility to identify, track and make recommendations regarding barriers that may impact all types of disabilities that China Southern Airlines passengers and or employees could face while using China Southern Airlines services. The China Southern Airlines Accessibility Leader will support our Short-term and Long-term Accessibility plans. China Southern Airlines also has an individual who will be the back up person for our Accessibility Leader. This individual will be involved in all aspects of the Accessibility plan and be ready (if required) to fulfill the role of Accessibility Leader.
China Southern Accessibility Leader: Deng Jinfang
Phone number: 86-20-86129987
Email: fwts@csair.com
China Southern Alternate Accessibility Leader: Pan Qiying
Phone number: 86-20-86123630
Email: fwts@csair.com
Mailing address:
China Southern Airlines Mansion, No. 68 Qixin Road, Baiyun District, Guangzhou, Guangdong, 510403, P.R.China
Phone Number: 86 20 86112480
Website: www.csair.com
China Southern Airlines has the following personnel that support them at the Toronto Airport (YYZ) and Vancouver Airport (YVR) locations (Contractors are utilized at the airports for assistance required by our customers):
YYZ station manager, Hu Xuan
● 11 years with CZ
● 7 years in managing customer with disabilities.
Toronto Pearson Airport, T3 J304, Mississauga, ON
Hu has three support staffs in YYZ.
YVR station manager, An Ran
● 12 years with CZ
● 6 years in airport ground service with disabilities
C4075.01A, YVR AIRPORT RICHMOND,BC V7B1Y7
An has three support staffs in YVR.
FEEDBACK
Ms Deng Jinfang has been designated to receive feedback on behalf of the entities for China Southern Airlines.
To submit feedback regarding our Accessibility Plan or to request an alternative format of our Plan you may contact us at the following:
Phone number: 86-20-86129987
Email:fwts@csair.com
Mailing address:
China Southern Airlines Mansion, No. 68 Qixin Road, Baiyun District, Guangzhou, Guangdong, 510403, P.R.China
The Customer Care Center keeps voice recording and documentation of the progress of complaints which includes records in our multimedia service system. All records of complaints are currently stored in our Customer Care Management system (CCM).
Department: Customer Care Center
Phone number: 1-8446222993
Email: customerservice@csair.com
Mailing address: NO.278 Airport Road ,Baiyun District, Guangzhou, Guangdong, 510403, P.R.China
FEEDBACK RESPONSE
All feedback will be reviewed and maintained in accordance with our applicable internal and external policies. Feedback submissions with contact information will be acknowledged by our team. We also accept feedback anonymously.