China Southern Airlines has modified ticket classes and use conditions in General Provisions of Ticket Prices and Use Conditions for Individual Domestic Passenger Transportation.
The published fares and service conditions are applicable to passenger tickets sold since 00:00 on October 17th, 2016 for the travel starting from 00:00 on October 17th, 2016.
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Class
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Class to be booked
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Fare level
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Service conditions
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Charges for change (every time)
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Charges for refund
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voluntary transfer
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Issuing of irregular segment tickets
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More than 2 hours (including 2 hours) prior to the fixed flight departure time
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Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time
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More than 2 hours (including 2 hours) prior to the fixed flight departure time
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Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time
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First Class
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F |
F |
Free
|
5% |
5% |
10% |
Allowed
|
Allowed
|
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J |
J |
Allowed
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Allowed
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Business Class
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C |
C |
5% |
10% |
10% |
20% |
Not allowed
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Not allowed
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C |
C* |
5% |
10% |
10% |
20% |
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D |
D* |
10% |
20% |
20% |
30% |
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I |
I* |
10% |
20% |
20% |
30% |
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Premium economy class
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W |
W |
Free
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5% |
5% |
10% |
Allowed
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Allowed
|
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Premium economy class (discount class)
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S |
S1* |
10% |
20% |
20% |
30% |
Not allowed
|
Not allowed
|
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S2* |
20% |
30% |
30% |
50% |
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S3* |
30% |
50% |
50% |
Non-refundable
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Economy class
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Y |
Y |
Free
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5% |
5% |
10% |
Allowed
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Allowed
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Economy class
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B |
B |
10% |
20% |
20% |
30% |
Not allowed
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Not allowed
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Economy class
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M |
M |
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Economy class
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H |
H |
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Economy class
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U |
U |
20% |
30% |
30% |
50% |
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Economy class
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A |
A |
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Economy class
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L |
L |
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Economy class
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E |
E |
30% |
50% |
50% |
Non-refundable
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Economy class
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V |
V |
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Economy class
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Z |
Z* |
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T |
T* |
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R |
R* |
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Economy class (product class)
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P/K/Q/N |
- |
Specific Conditions
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E-ticket, or electronic ticket, is a form of passenger ticket sold by carrier or carrier’s agency. It is the priced certificate for passengers to travel and receive relevant service in the form of electronic data, but not the printed paper.
At present, all airlines in the world that provide online ticket purchase service limit the number of people for each booking. In this way, we not only control seat booking, but also reduce risks that might arise in the booking process. Thus, an individual passenger can book E-ticket for nine passengers at most. On the Self-service Page of China Southern Airlines Portal, the domestic group purchase supports application for at least ten tickets (excluding children and infants) (China Southern Airlines product, different from traditional group ticket). For more details, please click:
b2c.csair.com/B2C40/modules/bookingGroup/manage/ticket_booking.jsp
Group Passengers refer to ten or more than ten passengers (some China Southern Airlines products have other minimum number of passengers in the group) who have the same air range, flight date, flight and cabin class and who pay for the tickets with the same group ticket price. For now, China Southern Airlines does not provide service of Group Passengers booking. However, on the Self-service Page of China Southern Airlines Portal, the domestic group purchase supports application for at least ten tickets (excluding children and infants) (China Southern Airlines product, different from traditional group ticket). For more details, please click:
b2c.csair.com/B2C40/modules/bookingGroup/manage/ticket_booking.jsp
Sorry, for now Seat Reservation service is only available for passengers of China Southern Airlines E-ticket. For more information for Seat Reservation service, please obtain relevant information in Service Agreements - China Southern Airlines Online Seat Reservation Agreement.
At present, the online query only supports tickets booked online. If you need help, please contact the travel agency that issues your ticket or dial China Southern Airlines Portal service number 4006695539 (domestic); +86-4008695539 and +86-20-22395539 (international).
Yes. You will see the confirmation page after booking successfully. At the same time, China Southern Airlines will send you confirmation information via SMS. If you fail to receive SMS due to the factors of SMS service provider or others, please call China Southern Airlines Portal service number 4006695539. You can also confirm booking results via Email or logging onto China Southern Airlines Portal.
Now China Southern Airlines Portal supports non-members to book tickets online.
But China Southern Airlines SkyPearl members can accumulate mileage when booking online, which can be used to redeem bonus ticket and cabin upgrading. We propose you book online after registering the membership. Registration link: skypearl.csair.com/skypearl/cn/skypearltoFirst.action?&NOSSL
If you are already a China Southern Airlines SkyPearl member, you can log in through your membership No./ID No./user name and password without getting registered.
For now, China Southern Airlines Portal supports booking of multiple-destination, one-way, gap and return tickets; it does not support booking of irregular tickets.
For more details, please dial China Southern Airlines Portal service number 4006695539 (domestic); +86-4008695539 and +86-20-22395539 (international).
You will be invited to view ticket price rules and limitations when querying and booking the ticket.
It is very important to read and comprehend regulations about ticket price you have chosen.
Before purchasing the ticket, you need to understand the regulations about change, refunding and endorsement.
Passengers who have purchased E-ticket can board the plane just by showing the valid ID used in the ticket purchase as required without showing the printed ticket.
Sorry, for now China Southern Airlines does not provide such service.
Travel itinerary is the payment or reimbursement proof, which can also remind passenger of his/her itinerary. The travel itinerary adopts the one-ticket-for-one passenger system. It is not deemed as the must-be document needed for airport check-in or security check. When refunding the ticket, if the travel itinerary has been printed, the original travel itinerary should be returned to China Southern Airlines before going through relevant formalities. The travel itinerary should not be re-printed. No additional itinerary will be provided if the original one is lost. How to verify authenticity of travel itinerary: China Southern Airlines link b2c.csair.com/B2C40/modules/bookingnew/manage/checkOrder.jsp?lang=cn (verify authenticity of E-ticket sold on China Southern Airlines Portal); www.travelsky.com ; or dial China Southern Airlines Portal service number 4006695539.
You can collect travel itinerary in the following two ways (only applicable for ticket purchase on China Southern Airlines Portal):
1. Collect it at China Southern Airlines e-commerce counter in the airport;
2. Register the postal address at online customer service of China Southern Airlines Portal and post the travel itinerary (available for domestic ticket for now); free of postal fee for snail mail; charged for express delivery.