Rational and correct online payment can effectively avoid risks;

1. Please read carefully terms and conditions of online banking and operate by following instructions.

2. Please do not use online banking in public Internet facilities such as Internet bar.

3. Please use U-Key etc. to make online payment.

4. Please don’t disclose your card No., password and other info to any third party.

Attention, China Southern Airlines official website is www.csair.com

And China Southern Airlines website service numbers are 4006695539 (domestic): +86-4008695539 and +86-20-22395539 (international).

The online payment control is installed to ensure the online payment is made in a safer environment.

You can visit the website of card-issuing bank via the link provided in our website; and download and install online payment control by following instructions of the card-issuing bank.

1. Make sure the credit card for payment has opened service of online payment.

2. Make sure the credit card for payment has sufficient payment limit.

3. Make sure the Internet-surfing environment is safe enough.

4. Make sure relevant controls have been downloaded.

5. You have carefully read relevant instructions about online payment.

6. Read relevant terms and conditions of the credit-issuing bank about online payment.

7. Operate by following instructions on the page.

1. You can query via China Southern Airlines online customer service.

2. Contact and query the card-issuing bank.

3. Call China Southern Airlines website service number: 4006695539 (domestic); +86-4008695539 and +86-20-22395539 (international).

To ensure other passengers can book tickets on a timely basis, the system will automatically cancel the orders that fail to finalize payment within 30 minutes. You need to book again if you want to continue the purchase...

Please make sure you have installed the payment control of your card-issuing bank. If not, please download it from the card-issuing bank website.

Some cards need U-Key to make payment. It is possible to make payment only after making sure the payment limit is larger than the ticket price.

If payment is still unsuccessful, please contact your card-issuing bank.

Because the payment might be deducted from the card at any time after it is approved by the card-issuing institution, you cannot cancel the transaction.

We will arrange the refund if it is allowed (based on conditions of ticket use). However, you might need to pay for some commission fees and refund fees.

In the last stage of payment, please don’t click Return, Submit, Update or close the window just in case double deductions happen to your account, or you fail to finalize ticket booking after the payment.

This might happen because of the system problem. If it happens, please call China Southern Airlines website service number 4006695539(domestic); +86-20-22395539 (international) (7×24 hours service). We will help you solve the problem. Please don’t purchase tickets for repeated operations to avoid repeated deductions from your account.

Please check whether the deduction is made from the online banking account. If the deduction happens but the ticket is not issued, please call China Southern Airlines website service number 4006695539(domestic); +86-20-22395539 (international) (7×24 hours service).

It is possible that, because of untimely Internet transmission, payments are made for two times but only one ticket is issued. In case of the repeated payment in the same order, please call China Southern Airlines website service number 4006695539(domestic); +86-20-22395539 (international) (7×24 hours service).

China Southern Airlines will return the payment into the account of the paying card.

1. Please make sure your ticket is refundable and refund approval has been given.

2. After the refund application is made, we will review the application within one working day. And refund application will be submitted to the bank within three working days after it is approved.

The receipt time depends on the settlement period of the card-issuing bank.

Please contact the card-issuing bank if you have not received the payment.

For passengers, there is no difference in the two means of payment.

Please make sure you have the membership if you are using the third-party payment account.

According to the needs of different passengers, we provide a few payment banks and gateways. Passengers just need to pay the ticket price online.

These payment banks and gateways collect the same fees without extra fee collection. Please contact China Southern Airlines customer service if extra fees are collected from you.

1. Please contact you card-issuing bank to make sure the bank has opened the online banking service

2. You have installed the payment control of the card-issuing bank. Some bank cards need U-Key to make the payment.

3. It is necessary to make the payment before making sure the payment limit is larger than the ticket price.

Yes. When choosing Visa, MASTER or other international credit cards to make the payment, please make sure your bank card has registered the online payment 3D authentication service. The 3D authentication service, through personalized info review, ensures safety of online shopping without collecting extra fee collection. We propose you contact your card-issuing bank to open the service.

Yes. 

1. Bank card with VISA/MASTER/AMEX/DINERS mark on it can finalize online payment.

2. For now, China Southern Airlines portal service number 4006695539 supports phone payment service by overseas credit card. At present, it supports the credit cards of VISA, MASTER, AMERICAN EXPRESS, DINERS and JCB.

1.Passengers can purchase ticket on China Southern Airlines website by holding international credit card which is not issued domestically, such as VISA or MASTER. For the safety of your card, we may inform you to verify your payment card and indentity. If our Customer Service Agent has informed you to verify your payment card and identity via call or email, please cooperate. Otherwise, you will be rejected for boarding.

2. When buying international passenger ticket with UnionPay card, passengers don’t have to have the card verified.

1. By holding VISA, MASTER or DINERS international card issued overseas, passengers can purchase tickets by logging into China Southern Airlines international website.

2. If passengers hold domestically-issued bank cards, they can purchase domestic passenger card on China Southern Airlines official website.

If your bank card does not support online payment. You can dial 4006695539 to use telephone payment. At present, the telephone payment supports credit-card payment and payment by UnionPay debit-card.

One-Key payment is a mean of fast payment. After a Unionpay credit card is successfully linked up, when purchasing tickets, the passenger just needs to enter a text message verification code, and click "Pay" to purchase the tickets.