Ⅰ、 Terms of use for CZ Online Check-in
1. Online check-in is available for CZ e-tickets of all classes of service. (Exclude deluxe first class).
2. Online check-in supports currently domestic flights from some domestic cities and for international flights from Guangzhou and some international cities (not available currently for connecting flights, flights from Macau and flights from Guangzhou to Japan/America/Korea /Australia).
3. Online Check-in is available for flights with beginning number as 2/3/6/8 (such as CZ3101).
4. Online check-in is not available for tickets for unconfirmed flights.
5. Online check-in is not available for travelers who need special service or who can only be carried with other credentials such as important travelers, children, infant, travelers with baby, pregnant women, disabled military personnel, teacher travelers and student travelers with discounted tickets, the unaccompanied elderly, the blind, the deaf and dumb, travelers needing stretcher or wheelchair service, travelers contracting a disease or mentally disordered patients, etc.
6. Online check-in is not available for changed e-tickets.
7. Online check-in time is subject to that published on the website.
8. When Sky pearl members check in, they are required to provide the same ID number as the one registered at Sky Pearl club to secure miles earning.
9. On line check-in requires A4 paper to print boarding pass (laser printer is advised)
Note: actual terms of use is subject to change without prior notice, and the terms of use published at the website shall prevail.
Ⅱ、 FAQs
Online check-in
Which kind of passengers can make online check-in by CSAIR.COM?
Answer: It is available for adult passengers who have purchased CZ’ e-tickets for confirmed flights and haven’t made changes. Online check-in has been in place by now for domestic flights from some cities in China and international flights from Guangzhou and some international cities (not available currently for connecting flights, flights from Macau, and flights from Guangzhou to Japan, America, Korea and Australia).
For which segments can I check in online?
Answer: Online check-in is available currently for domestic flights from Guangzhou, Beijing, Shenzhen, Shenyang, Dalian, Changchun, Harbin, Wuhan, Zhengzhou, Guiyang, Haikou, Urumchi, Changsha, Hangzhou, Nanjing, Xiamen, Chongqing, Guilin, Shanghai (Hongqiao, Pudong), Xi’an, Zhuhai, Sanya, Qingdao, Nanning, Chengdu, etc. (not available currently for connecting flights and flights from Macau).And online check-in has already been available for flights from some international cites like Hong Kong and Kuala Lumpur.
If the ID number used at the time of ticket purchase is not consistent with that registered at Sky Pearl Club, how can I succeed in earning miles?
Answer: Method One: in this case, you can still log in to check in but can’t concurrently earn miles. You can handle it with relevant documents by contacting relevant airport department afterwards.
Method Two: in this case, if you need to earn miles concurrently, you can log in at Sky Pearl Club’s website http://skypearl.csair.com/ffp/ and update your profile with the ID number you used at the time of ticket purchase.
Can I make online check-in by CSAIR.COM with tickets bought from travel services or agents?
Answer: Passengers can check in online with all e-tickets of CZ regardless of from where they were purchased.
If my itinerary includes other airlines itinerary, can I make online check-in by CSAIR.COM?
Answer: It is available for flights operated by CZ only.
Can I make online check-in by CSAIR.COM with normal paper tickets?
Answer: sorry, you can't.
What if I have connecting flights?
Answer: No problem. You will receive a separate boarding pass for each of your flight segment when you check in. Is group booking eligible for online check-in by CSAIR.COM?
Answer: Yes.The system also supports group booking, but group travelers can only get boarding pass one by one.
When can I check in online?
Answer: you can check in online from 14:00 pm one day before the scheduled departure to one hour before the scheduled departure time.(subject to the timeframes of each city published by CZ).
How to visit CZ website and check in online?
Answer: visit the English home page of CZ http://beta.csair.com/en/, you can directly click the upper-left “Online check in” and then enter traveler information to log in, or click “Club Bookings” on navigation bar and then “Online check-in” to log in. Passengers can select channels to log in such as “Sky Pearl Member”, “ID No.” or “Ticket No.”.
What if I have more than one Sky Pearl cards and how to select the one card to earn miles of this flight segment?
Answer: when you check in online, on the page for selecting itinerary, you will find “Please select the Sky Pearl No. to earn miles” and you may select your preferred Sky Pearl No. as well as select seat, then you can earn miles of this segment into that Sky Pearl No.
Can online check-in system change selected seats?
Answer: passengers having checked in online via the system can enter into it again and log in by clicking “Change Seat”, then reselect a seat and print a new boarding pass (after seat change is made, the original boarding pass would be deemed to have become nullified).
What if I don’t have a printer when I check in online?
Answer: no problem. You can with your valid credentials go to CZ airport counter to print your boarding pass within the cut-off time of check-in.
Whey can’t I print my boarding pass?
Answer: the problem may be caused by your browser, internet or your printer. If you can’t successfully print your boarding pass, please proceed to complete check-in, and then go to CZ counter or self-service kiosk at your originating airport to print the boarding pass within the cut-off time of check-in.
What should I do if I have lost my boarding pass?
Answer: you can with valid credentials go to CZ airport counter to print boarding pass within the cut-off time of check-in.
What specific paper should I use to print boarding pass when I check in online?
Answer: normal A4 paper is enough.
What if I have baggage to check after I have made my online check-in?
Answer: you can go through checked baggage procedure at the airport counter.
(1)For passengers with checked baggage, please go to airport counter to have their baggage checked within the cut-off time of check-in. (cut-off time of check-in is subject to that published by the local airports, for more details please call 95539).
(2) Carry-on baggage restrictions: one carry-on baggage for each passenger (two carry-on baggage for each first class passenger). Each baggage may not exceed 56 x 36 x 23 cm and weighs no more than 5 kilograms.
(3) If passengers have checked their baggage but want to make changes, please contact with the duty manager counter as soon as possible.
Why is my boarding gate on the boarding pass marked with “unallocated”?
Answer: it is because your online check-in is a little earlier and the boarding gate has not been allocated. Please notice the LED screen at the airport or you can consult the staffs after arriving at the airport.