Important tips:
1. Whether purchase of the insurance is successful depends on whether the insurance policy is generated by the insurance company!
2. According to the requirement of the insurance company, our website will start selling China Southern Airlines E-Trip Insurance Plan 2017 on January 1, 2017. For insurance policies sold before, the insurance company will continue to assume the insurance responsibility for the original China Southern Airlines E-Trip Insurance that has been sold in accordance with the original insurance clauses, and all insurance responsibilities shall be subject to those specified on the insurance policy.
1.Insurance Products and Service Information
（1）Insurance Products
a.CSAir E-Travel Insurance(2017)
| Insurance plan | Insurance cover | Amount insured |
|---|---|---|
| CSAir E-Travel Insurance | Passenger accidental death and dismemberment | RMB 2 million |
| Passenger accidental injury medical costs | RMB 20,000 | |
| Flight delay | RMB300 for 3-hour delay, RMB 100 for additional one-hour delay, with the maximum at RMB 600 | |
| Luggage delay |
RMB1,000 for 6-hour delay |
|
| Loss and damage of checked luggage | RMB 600 | |
| Loss of carry-on belongings | RMB 1,000 | |
| Aircraft hijacking | RMB 10,000 |
Premium
| Insurance plan | premium/person/flight |
|---|---|
| CSAir E-Travel Insurance | RMB 30.00 |
b.CSAir E-Travel Insurance(2016)
| Insurance plan | Insurance cover | Amount insured |
|---|---|---|
| CSAir E-Travel Insurance | Passenger accidental death and dismemberment | RMB 1.2 million |
| Passenger accidental injury medical costs | RMB 20,000 | |
| Flight delay | RMB300 for 3-hour delay, RMB 100 for additional one-hour delay, with the maximum at RMB 600 | |
| Luggage delay | RMB 500 for each 8-hour delay, with the maximum at RMB 1500 | |
| Loss and damage of checked luggage | RMB 600 | |
| Loss of carry-on belongings | RMB 1,000 | |
| Aircraft hijacking | RMB 10,000 |
Premium
| Insurance plan | premium/person/flight |
|---|---|
| CSAir E-Travel Insurance | RMB 30.00 |
c.CSAir E-Travel Insurance(2015)
| Insurance plan | Insurance cover | Amount insured |
|---|---|---|
| CSAir E-Travel Insurance（2015） | Passenger accidental death and dismemberment | RMB 600,000 |
| Flight delay | RMB300 for each 4-hour delay, with the maximum at RMB 900 | |
| Luggage delay | RMB 500 for each 8-hour delay, with the maximum at RMB1500 | |
| Loss and damage of checked luggage | RMB 600 | |
| Loss of carry-on belongings | RMB 1,000 | |
| Aircraft hijacking | RMB 1000 |
Premium
| Insurance plan | premium/person/flight |
|---|---|
| CSAir E-Travel Insurance （2015） | RMB 20.00 |
d.Clauses name、Approval number：
| Clauses name | Approval number |
|---|---|
| Rider of Ping An Travel Delay of Aviation Consigned Baggage Insurance Clause | 平安财险（备-家财）[2009]N263号 |
| Rider of Travel Insurance Clause for Loss of Hijacking of Ping An | 平安财险（备-意外）[2012]附297号 |
| Rider of Ping An Travel Loss of Baggage and Travel Document Insurance Clause | 平安财险（备-家财）[2012]附306号 |
|
Ping An Personal Travel Flight Delay Insurance Clause |
平安财险（备-家财）[2015]主82号 |
| Ping An Aviation Accident Insurance Clause | 平安财险（备-意外）[2013]主79号 |
| Ping An Personal Air Consigned Luggage Loss Insurance Clause | 平安财险（备-家财）[2014]主43号 |
| Aviation delays loss Insurance Clauses | 人保财险（备-家财）2013主7号 |
| Hijackings Insurance Clauses | 人保财险（备-家财）[2015]附 号 |
| Domestic air passengers' luggage insurance clauses | 人保（备案）{2009}N103号 |
| International air passengers' luggage insurance clauses | 人保财险（备-货运）{2013}主14号 |
| Aviation passenger accident insurance clauses | 人保财险（备-意外）[2013]主68号 |
e.The sales and service supplier of these insurance products is Air Union Insurance Sales (Beijing) Co.,Ltd.，website: www.auib.com.cn.
f.The applicant and the insureds declare and affirm that the applicant and the passengers (i.e. the insureds) agree on the enrollment and the sum insured, after they read all the insurance terms and accepted the provisions on such major issues as exclusions and surrender, and that they have provided authentic and accurate information for application and are willing to be liable for any concealment or false declaration.
（2）Customer service hotline：
a.CSAIR：95539；
b.AIR-UNION：400-810-2688；
c.Ping An Property & Casualty has 41 branches in Beijing, Tianjin, Shandong, Sichuan, Guangdong and Jiangsu etc.，Customer service line：95511；
d.PICC has 38 branches in Beijing, Tianjin, Shandong, Sichuan, Guangdong and Jiangsu etc，Customer service line：95518；
（3）Insured Period：The duration of insurance in this insurance contract starts when the insured gets through the security check before boarding the one-way flight (or the alternative flight arranged by the carrier) covered by the insurance policy (or the air transport of electronic one-way tickets marked with the premium) and terminates when the insured arrives at the final destination by the flights mentioned above and gets to the airport secured area.
（4）Insurance coverage and features (Please refer to the above tables for the amount insured of “CSAir E-Travel Insurance 2015”and “CSAir E-Travel Insurance 2016”)
a.Passenger accidental death and dismemberment
We will make a one-off payment of the insurance benefit in case of accidental death, injury or disability of the insured when the insured take the public transportation means arranged by CSA.
b.Passenger accidental injury medical costs
Medical costs caused by aviation accidents ，with the maximum amount of RMB50,000.
c.Flight delay
If the flight that the insured plans to take is delayed by 3 hours or more due to bad weather, natural disasters, mechanical failure, strikes, hijacking or sabotage, temporary protests of other air, maritime workers, terrorist acts, air traffic control or airline overbooking, and the insured does take the flight to the destination, he/she can make a claim.
If the flight that the insured plans to take is canceled due to any of the above reasons and the insured is delayed for three hours or more consecutively, the insured can make a claim, provided that the insured takes an alternative flight arranged by CSAir to the destination.
Compensation standard: RMB300 for 3-hour delay, RMB100 for additional one-hour delay, the maximum compensation being RMB600.
This insurance policy won’t underwrite the flight delay or cancellation caused by the flight seasonal plan adjustment.
d.Luggage delay
Compensation standard:RMB1,000 for 6-hour delay, with the maximum amount of RMB1,000.
e.Loss and damage of checked luggage
In case of damage and loss of the checked luggage occurring from the time of checking to the time of luggage claim, the insured can get the corresponding compensation, with the maximum amount of RMB600.
f.Loss and damage of carry-on belongings
If the insured’s carry-on belongings are lost or damaged due to theft or robbery during the insured period, the insured can get compensation that can go up to RMB1,000.
g.Aircraft hijacking
Should the insured run into a hijacking incident during travel, the insured can get a compensation of RMB10,000.
（5）Age limit：The entry age of the insured must be within the scope from 14 days to 90 years old. For the insured aged from 71 years old to 90 years old, the insured amount shall be halved while the premium remains unchanged.
（6）Insurance coverage limit：Each customer is limited to one purchase of insurance while the excessive part shall be void。
（7）Premium payment: Passengers applying for this product shall pay the premium and the air fare at the same time.
（8）Insurance contract: Passengers choose to purchase this product while booking a plane ticket and payment of the premium shall constitute the signing of the insurance contract.
（9）Insurance policy：The E-travel insurance adopts the innovative electronic insurance sales model. As a real paperless insurance product, it does not provide any paper insurance document. You can check and confirm your insurance policies by visiting the insurance company’s website or calling its customer service.
（10）Insurance invoice： Insurance combines the premium invoice with the E-ticket, and the amount of premium is shown in the column of “premium” in the E-ticket.
Ping An Insurance combines the premium invoice with the E-ticket, and the amount of premium is shown in the column of “premium” in the E-ticket.
Currently, PICC does not print the premium on the E-ticket. You need to ask PICC customer service hotline 020-83183929 to post the insurance invoice separately.
（11）Invoice delivery: Please refer to the buyer tips for how the e-ticket(s)/itinerary will be shipped.
（12）Authenticity Checking Telephone Number
a.Customer service line of the China Southern Airlines Website : 40066-95539.
b.Customer service line of the AIR UNION：400-810-2688。
c.Customer service line of Ping An Insurance：95511
d.Customer service line of PICC：95518
（13）Information security: We undertake to keep the passengers' (the insureds) identity and enrollment information confidential and ensure trading security.
2.FAQS：
（1）What is CSAir E- Travel insurance?
CSAir E-Travel insurance is underwritten by China Ping An Property Insurance Co., Ltd., China Taiping Insurance Group Ltd. and PICC Property and Casualty Company Limited.
This travel insurance especially provides a desirable travel protection plan for CSAir passengers. All passengers who book CSAir flights (including code-share flights) at www.csair.com can enjoy this unique travel protection plan.
（2）What is the coverage of CSAir E-travel insurance?
a.Accidental death and dismemberment
b.Passenger accidental injury medical costs
c.Flight delay (RMB300 for 3-hour delay, RMB 100 for additional one-hour delay, with the maximum at RMB 600)
d. Luggage delay (RMB500 for every 8 hours of delay, with the maximum at RMB 1500)
e. Loss and damage of checked luggage
f.Loss and damage of carry-on belongings
g.Aircraft hijacking
（3）What is the premium for each policy?
RMB30.
（4）How can I buy CSAir E- Travel Insurance?
You can buy E- travel insurance when booking tickets at www.csair.com or through your mobile phone APP
（5）Is there any age limit for CSAir E-Travel Insurance?
Yes, the insured must be CSAir passengers aged from 14 days to 90 years.
（6）Do I have to designate the insurance beneficiary?
When buying the insurance, if you do not designate a beneficiary of death benefits, the death benefits will be paid to your heirs, other insurance benefits except death benefits will be paid directly to you or the insured.
（7）Can I cancel my CSAir E-Travel Insurance? How do you cancel it?
If you cancel the flight, the insurance premium will be automatically returned with the ticket refund. You can also choose to just cancel the insurance. For more information, please call our customer service hotline 95539.
（8）If I change the CSAir flight, will the E-Travel Insurance I purchased still be valid?
Whether you change the CSAir flight voluntarily or involuntarily, as long as the actual carrier is still CSAir, your E-Travel Insurance will still be valid. If you change to a flight whose actual carrier is not CSAir, your E-Travel Insurance cannot be transferred to the new flight. Then you need to call our service hotline 40066-95539 to cancel the insurance in accordance with the insurance cancellation rules. The CSAir e-commerce counter will nor handle cancellation of insurance.
（9）How should I file a claim for Passenger accidental death and dismemberment and injury medical costs?
Please refer to the insurance clauses
（10）How should I apply for compensation for flight delay?
You need to submit a proof of “flight delay” issued by CSAir, including flight number and date, length of delay and reason of delay. Or you can ask CSAir to indicate time of arrival on your boarding pass and stamp it.For inquiries about claims, please call CSAir website service hotline 40066-95539.
（11） What documents are required when filing a claim for “loss and damage of checked luggage”?
You need to submit the following documents:
a. Written documents issued by the airline proving destruction, loss or damage of checked luggage and relevant proofs of indemnity;
b. Other related documents and materials needed for completing the claim form and required by Ping An Insurance.
（12） What documents are required when filing a claim for “luggage delay”?
You need to submit the proof of “luggage delay” issued by CSAir, including the flight number and date as well as length of luggage delay.
（13） How should I apply for compensation for loss and damage of carry-on belongs?
You need to submit the following materials:
a. A list of lost and damaged carry-on belongs and the original invoice of any carry-on belongs that is worth more than RMB1,000;
b. The original documents of costs and handling charges for re-issuance of travel documents;
c. Police reports of third-party theft and robbery;
d. Other related documents and materials needed for completing the claim form and required by Ping An Insurance.
（14） How should I file a claim for aircraft hijacking?
You need to submit the following materials:
a. The original written documents issued by local police, carrier or competent authorities;
b. Other related documents and materials needed for completing the claim form and required by CSAir.
（15）How should I file a claim?
If you have bought an insurance product of Ping An Insurance, you can complete the claim form (Click here to download the claim form of Ping An Insurance),Then you can call the number indicated above to contact Ping An Insurance for claim matters.
If you have purchased an insurance product of PICC Property and Casualty Company Limited, please call PICC P&C customer service hotline 020-95518 to file a claim.
（16）Special tips for insurance claim
a.The insurance company will begin to process your claim upon receiving your claim documents. For clarification or further follow-up of any matters, the insurance company claim representative will contact you within ten days.
b.Where an accident occurs, please call the Ping An Insurance or PICC customer service center for reporting as soon as possible, so that their professional team can help the passengers have the claim settled efficiently.
c.The means of public transportation：The means of public transportation covered by the insurance policy refer to the fixed wing aircraft operated by the airlines agreed between the insurer and insured, the airport shuttle buses and other buses arranged by the airlines agreed between the insurer and insured.
d.Any insurance accidents happening on the direct flights bound for Afghanistan, Cuba, Democratic Republic of Congo, Iraq, Liberia, the Sudan and Syria or those happening during the travel in the countries mentioned above won’t be covered by this insurance policy.
e.Any terrorists or terrorist organization members recognized by any states or international organizations and traders illegally dealing with drugs, nuclear weapons and biological or chemical weapons won’t be covered by this insurance policy.
f.This insurance policy won’t underwrite the flight delay or cancellation caused by the flight seasonal plan adjustment.
（17）Exclusions
Please refer to the insurance clauses.
3.Insurance Clauses
The contents above only provide a general summary of the product and don’t form a part of the insurance contract. Please refer to the insurance for more detailed contents and in case of discrepancy, the provisions in the contract shall prevail. “CSAir Ping An E-Travel Insurance Policy”, and “CSAir PICC E-Travel Insurance Policy”.