How to apply
You may apply in the following ways
“China Southern Airlines APP”->“Travel Guide -> Inflight Internet Service”
“China Southern Airlines APP”->“Itinerary -> Itinerary Card Details -> Inflight Internet Service"
“China Southern Airlines APP”-> “Search Box on Homepage -> Search for "Inflight Internet Service"
Mini app“China Southern Airlines”in Wechat
Touch screen official website：m.csair.com
During the flight, connect to the wireless network named“CSAIR”and visit www.flycsair.com，(only available on CSAIR In-flight WiFi flights)
Tips
1. China Southern Airlines is providing the complimentary inflight Wi-Fi service on certain routes, and will gradually expand the service to more routes and flights.For detailed flight information, please click here. (Service validity and flight information are for reference only; actual operating aircrafts and their tail numbers shall prevail.)
2. First class, Business Class passengers are entitled to In-flight Internet Services without applying.
Premium Economy Class and Economy Class passengers may book In-flight Internet Services through the China Southern Airlines APP . We will send SMS notices concerning the in-flight WiFi service to passengers who have successfully purchased the product . Please offer your domestic mobile number in China.
3. Product Content: China Southern Airlines provides inflight Wi-Fi service products as shown in the following table, and for the specific products, please refer to the official website.
| Product Description (Trial Service) | Notes |
|---|---|
| Inflight WiFi Access(Domestic) | High-speed In-flightWiFi Service is available on the current flight. |
| Inflight WiFi Access(International) |
3. Product validity: The products are valid within 1 natural year since the passengers redeem for the inflight Wi-Fi service products on the official website of China Southern Airlines.During its validity period, the product can be used once on a CSAIR Wi-Fi flight.
4. Out-of-service circumstances:
(1) The inflight Wi-Fi maybe out of service due to some unpredictable circumstances, including but not limited to aircraft adjustment,airplane tail numberchanging,equipment maintenance, system upgrading, and device/browser compatibility, which is subject to the actual conditions of flights.For passengers who have not used the inflight Wi-Fi product (traffic usage does not exceed the threshold of 1MB on an involuntary and voluntary basis), they may use it on other CSAIR flights available with inflight Wi-Fi service during the validity period, or return the product via the CSAIR APP.
(2) The Wi-Fi service will be available when the flight altitude is over 10,000 feet (3,000 meters), and will be disabled automatically once below this altitude.
(3) There can be several satellite beam switches on international routes, during which the internet access may be disconnected for 5-10 minutes (The system will automatically reconnect to the internet). Sorry for the inconvenience. China Southern Airlines is not responsible for any data loss or damage during the usage of internet service.
(4) Under certain extreme circumstances, the inflight Wi-Fi service may affect air safety. To ensure flight and communication safety, please follow the arrangements of flight attendants and we reserve the right to suspend the service.
(5) Restrictions for the product: software downloads and updates, online games，cloud storage, iOS and Android updates, as well as websites and applications unallowable under the law are not available when using the In-flight WiFi service.
5. Refund Rules
(1) The product takes effect upon purchase and is valid for one year. Invalid product ( used, expired, etc.) is not eligible for refund.
(2) The inflight Wi-Fi maybe out of service due to some unpredictable circumstances, including but not limited to aircraft adjustment, airplane tail number changing,equipment maintenance, system upgrading, and device/browser compatibility, which is subject to the actual conditions of flights.For passengers who have not used the inflight Wi-Fi product (traffic usage does not exceed the threshold of 1MB on an involuntary and voluntary basis), they may use it on other CSAIR flights available with inflight Wi-Fi service during the validity period, or return the product via the CSAIR APP.
(3) No one but the CSAIR Sky Pearl Club members can apply for refund for their purchased in-flight WiFi service. If you are not the user to have purchased the in-flight WiFi service, the system will display a message that you cannot apply for refund.。
(4) If the mileage product is not used within its validity period, it will automatically become invalid upon expiration and cannot be refunded upon expiration.If the cash product is not used during its validity period, it will be automatically refunded upon expiration.
(5) Inflight Wi-Fi product is non-endorsable to foreign flights. If you are voluntarily or involuntarily transferred to a flight of the airlines other than China Southern, inflight Wi-Fi product is not available on such a flight.
6. Invoice
(1) For cash products that the user has purchased (paid in Renminbi), the invoice can be issued on CSAIR app within 30 days of the use of the product (path: Me, My Order, and Inflight Wi-Fi; select the corresponding order to apply for an invoice). The invoice will be issued by the collaborative telecom operator who provides the onboard telecom services. Late applications will not be processed.
(2) Users applying for the invoice shall supply their E-mail addresses or cell-phone number to receive electronic files of invoices, as well as their names in case of an invoice to be made out to individuals, or business names and tax ID numbers in case of businesses.
(3) It’s user’s responsibility to provide true and correct invoice information. In case of incorrect input by the user leading to errors in invoice information or useless invoice, the user may contact CSAIR customer service at 95539, supply the transaction record and apply for the re-issuance of an electronic invoice. The invoice information of each order can be changed once only free of charge, and the change can be made only to the name, business name or tax ID number.
(4) Any user failing to obtain the invoice after the operations above, please contact CSAIR customer service at 95539 for further inquiry.
7. For pre-flight preparation and on-board operation, please refer to Inflight Wi-Fi Operation Guidelines of China Southern Airlines. For detailed product and service terms, please refer to Use Agreement on Inflight Wi-Fi Product and Service.