Website service

Domestic ticket service

  • Domestic hotline: 4006695539-1-4-1
  • Overseas hotline: +86-4008695539-1-4-1
  • Service hours: 7×24
  • Service items: change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.

International ticket service

  • Domestic hotline: 4006695539-1-4-2
  • Overseas hotline: +86-4008695539-1-4-2
  • Service hours: 7×24
  • Service items: change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.

Vacation Booking

  • Domestic hotline: 4006695539-1-5
  • Overseas hotline: +86-4006695539-1-5
  • Service hours: 7×24
  • Service items: vacation products inquiry and booking, customer service-added payment

Hotel Booking

  • Domestic hotline: 4006695539-1-5
  • Overseas hotline: +86-4006695539-1-5
  • Service hours: 7×24
  • Service items: hotel products inquiry and booking, customer service-added payment

Complaint and recommendation

  • Domestic hotline: 95539-1-9
  • Overseas hotline: +86-4008695539
  • Service hours: 7×24
  • Email: customerservice@csair.com

Other contact information

  • Fax: 4006695539-1-#
  • +86-4006695539-1-#
  • Email: 95539@csair.com