These conditions of use apply to passenger tickets sold on or after January 10, 2024, for travel on or after January 10, 2024. Passenger tickets sold before this date will still be subject to the original terms on the conditions of use.
| Regulations on Conditions of Use for Domestic Carriage's Individual Passenger Fares of CSN | ||||||||||||
| Class | Class to be booked | Voluntary Change | Voluntary Refund | Voluntary Endorsemen | Issuing of irregular segment tickets | |||||||
| At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding) before the estimated departure time of the flight | At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding) before the estimated departure time of the flight | |||||
| First Class | F | Free | Free | 5% | 5% | Free | 5% | 5% | 10% | Allowed | Allowed | |
| Business Class | J | |||||||||||
| C | Free | 10% | 10% | 15% | 5% | 10% | 15% | 20% | Not Allowed | Not Allowed | ||
| D | ||||||||||||
| I | ||||||||||||
| Premium economy class | W | Free | 5% | 5% | 10% | Free | 5% | 10% | 15% | Allowed | Allowed | |
| S | S1* | Free | 10% | 15% | 20% | 10% | 15% | 25% | 30% | Not Allowed | Not Allowed | |
| S2* | Free | 15% | 25% | 35% | 10% | 20% | 35% | 45% | ||||
| S3* | 5% | 20% | 45% | 55% | 20% | 30% | 65% | 70% | ||||
| Economy Class | Y | Free | 5% | 5% | 10% | Free | 5% | 10% | 15% | Allowed | Allowed | |
| P | Free | 10% | 15% | 20% | 10% | 15% | 25% | 30% | Not Allowed | Not Allowed | ||
| B | ||||||||||||
| M | ||||||||||||
| H | ||||||||||||
| K | ||||||||||||
| U | 15% | 25% | 35% | 10% | 20% | 35% | 45% | |||||
| A | ||||||||||||
| L | ||||||||||||
| Q | ||||||||||||
| E | 5% | 20% | 45% | 55% | 20% | 30% | 65% | 70% | ||||
| V | ||||||||||||
| Z | 30% | 50% | 60% | 40% | 70% | 75% | ||||||
| T | ||||||||||||
| N | ||||||||||||
| R | ||||||||||||
| Product class | For reservations of the above-mentioned cabins and product discounted passenger tickets for the G/X/O cabin classes, the conditions of use outlined in the specific tariff-related document for product discounted tickets shall be applied. | |||||||||||
Note: * denotes optional suffix.
Regulations on Conditions of Use for Domestic Carriage's Individual Passenger Fares of CSN
(I) Sales units shall strictly adhere to the principle that the price should correspond to the booked cabin class, and must not sell higher cabin classes at lower prices.
(II) For passenger tickets that are issued by combining the one-way fares of cabins to book in different segments, the conditions of use for each segment shall be implemented according to the regulations of the corresponding cabin class level.
(III) Individual passengers who meet the requirements specified in these conditions shall be prioritized for implementation per these conditions. For matters not specified, the implementation shall follow CSN's new version of China Southern Airlines Company Limited General Conditions of Domestic Carriage for Passenger & Baggage.
(IV) Sales units shall inform passengers in advance about the relevant conditions of use when selling passenger tickets for each cabin class to prevent complaints.
(V) These regulations apply to CSN's domestic individual passenger cabins. Other uses of the cabins shall be implemented according to other specified documents, while other cabins not mentioned shall be dealt with per specific carriage fare regulations.
These regulations apply to CSN's domestic air routes actually carried by CSN and by other airlines with the flight number of CSN (namely, CSN's code-sharing flights); air routes issued with the valid CSN domestic carriage documents (including BSP passenger tickets confirmed with "784"); and domestic air routes that have signed a reciprocal sales agreement with CSN and use tickets from other airlines.
(I) Unless otherwise specified, a passenger ticket is valid for one year from the start of the passenger's first journey. If the ticket remains completely unused, it is valid for one year from the date of issuance. For open tickets, the validity period is one year from the date of issuance.
(II) The validity period of a passenger ticket is calculated from the start of the first flight segment or the midnight of the day following the ticket issuance until the midnight of the day following the expiration date.
(I) Reservations must be made per the cabins as specified by the fares.
(II) The ticketing time limit is based on the information displayed in the reservation system.
(III) The passenger ticket must be issued in the corresponding cabin class. The ticket must be correctly filled out with the required information in the fare class, fare, and endorsement columns. Discounted tickets must have the endorsement "Airline change not allowed/change and cancellation fees" in the endorsement column or be filled out according to the regulations of the relevant product.
(IV) The ticket face value should be filled in according to the actual payment amount by the passenger. The amount should be rounded to the nearest ten yuan in Chinese currency, and the specific price should be based on the fare published in the reservation system.
(V) Issuance of open passenger tickets
1. F/J/W/Y-class passenger tickets, as well as tickets for regular children/infants/revolutionary disabled servicemen/people's policemen disabled in the line of duty, are allowed to be issued as open tickets for the entire journey;
2. For other cabin classes, the issuance of open passenger tickets is not permitted.
Changes: Refers to modifications to the flight, date, cabin, voyage, or carrier.
Change fee: Refers to the fee charged by CSN to passengers who voluntarily request to modify their original flight plan, in accordance with the conditions of use of the booked cabin's fare. This fee includes charges for changes to the flight and date, among others.
Ticket fare difference: Refers to the fare difference incurred by passengers when voluntarily changing from a lower fare to a higher fare.
The change and cancellation fees are calculated based on the time of seat cancellation.
Change fee, cancellation fee, and cabin fare differences are all calculated based on the face value of the passenger ticket.
(I) Please refer to the attached table for the specific charging standards for voluntary changes and ticket cancellation processing fees.
(II) Other regulations on voluntary changes
1. Flight/date changes for child tickets calculated at 50% of the normal fares for F/J/W/Y cabins shall be subject to the conditions of use of the original corresponding cabin (F/J/W/Y) of the fare.
2. Flight/date changes for infant tickets calculated at 10% of the normal fares for F/J/W/Y cabins, as well as flight/date changes for discounted tickets for revolutionary disabled servicemen and people's policemen disabled in the line of duty calculated at 50% of the normal fares for F/J/W/Y cabins, will be exempt from change fees.
3. If there is no fare difference after the change, the change fee will be charged as per the regulations. However, if there is a fare difference resulting from the change, the following regulations shall apply:
a. Changes between different cabin classes, from higher to lower fares, will be processed as voluntary ticket cancellations. For changes from lower fares to higher fares, change fees and fare differences will be collected. For the same fare, only change fees will be charged.
b. For changes within the same sub-cabin, change fees, and fare differences will be charged. If the new fare is lower than the original fare (The new passenger ticket will be filled with the original fare), the fare difference will not be refunded, and only change fees will be charged, or the change will be handled as a voluntary ticket cancellation.
c. The fare needs to be recalculated for each change. If there is no fare available for the desired cabin class, even if the cabin class becomes available, changes will not be accepted, or the change will be processed as a voluntary ticket cancellation.
d. If the flight and date of the passenger ticket remain unchanged, and only the cabin class is changed, then only the fare difference will be charged.
e. If a cabin class change has been made and a further change is required, the change fee will be determined based on the conditions of use associated with the cabin class after the initial change.
4. Voluntary changes for individual one-way tickets, round-trip tickets, open-jaw tickets, and interline tickets of passengers can only be processed at the ticketing offices directly subordinate to CSN, CSN's call centers, or authorized CSN agents.
5. Changes of voyage and passenger will be handled as voluntary ticket cancellations and require ticket re-purchasing.
6. The change of the interline passenger ticket issued by combining different cabin classes at announced individual passenger fares shall be subject to the corresponding regulations of each of the cabin classes, but the endorsement column shall be still marked per the stricter cabin class change regulations.
(III) Other regulations on voluntary ticket cancellation
1. Cancellation of child tickets calculated at 50% of the normal fares for F/J/W/Y cabins shall be subject to the conditions of use of the original corresponding cabin (F/J/W/Y) of the fare.
2. Cancellation of infant tickets calculated at 10% of the normal fares for F/J/W/Y cabins, as well as that for discounted tickets for revolutionary disabled servicemen and people's policemen disabled in the line of duty calculated at 50% of the normal fares for F/J/W/Y cabins, will be exempt from cancellation fees.
3. If a passenger ticket is canceled after a change is made, the change fee will not be refunded. If a cabin seat reserved is changed after reservation and then canceled, the fare difference will be handled partly according to the newly reserved seat's standards for ticket cancellation service charges, and other charges according to the originally reserved seat's standards. The cancellation fees will be collected in total, and the corresponding rate will be selected based on the time of cancellation for the newly reserved seat.
4. Passengers requesting a ticket cancellation shall submit their request no later than 13 months from the start of the journey (or from the issuance date for completely unused tickets). Requests submitted after this deadline will not be processed. If the ticket has already expired, the fare, airport construction fee, and fuel surcharge will not be refunded.
5. Cancellation of the interline passenger ticket issued by combining different cabin classes at announced individual passenger fares shall be subject to the corresponding regulations of each of the cabin classes, but the endorsement column shall be still marked per the stricter cabin class ticket cancellation regulations.
(I) Airline changes of passenger tickets shall be carried out per the relevant airline change agreement.
(II) Airline changes for tickets of actual cabin classes F/J/W/Y (including those with direct discounts) shall be conducted after the fare difference is paid.
(III) Voluntary airline changes are permitted for the discounted tickets for /infants/children/revolutionary disabled servicemen/people's policemen disabled in the line of duty calculated based on the normal fares of the F/J/W/Y cabin classes.
(IV) If the applicable fare of the carrier after an airline change is higher than the fare of CSN, the fare difference shall be paid before the change. If the applicable fare of the carrier after the airline change is lower than the fare of CSN, the change is allowed, but the fare difference will not be refunded, or it can be processed as a voluntary ticket cancellation.
(V) The airline change of ticket shall be accompanied by the corresponding change fees as stipulated in this regulation. For all other tickets that are allowed to cancel but not eligible for voluntary airline changes, the request for voluntary airline change will be treated as a voluntary ticket cancellation.
For passenger tickets booked in V/Z/T/N/R/Q/G/X/O classes, in cases of flight cancellations, advanced or delayed departures, itinerary changes, missed connections, inability to provide originally assigned seats to passengers, or inability to provide seats for passengers with issued tickets within the tickets' validity period because of failure of the flights to fly within a reasonable period according to the schedule due to factors such as weather conditions or air traffic control, which are beyond the control or unforeseeable by CSN, passengers may be offered free seats on available CSN flights or be eligible for a free ticket cancellation. However, it is not permissible to change to non-CSN-operated flights.
Endorsement column: F/J/W/Y-class tickets: Q/Change and refund fees apply; Other tickets: Q/Airline change not allowed/change and cancellation fees.
After the boarding process is completed and the cabin doors are closed, or when the plane begins taxiing, if passengers cancel their trip due to personal reasons, such as unauthorized gatherings or baggage issues, causing a flight delay or the airplane to return to the hangar or parking position, it will be considered a disruption to the normal operation of the airplane. By the national laws and civil aviation regulations, CSN will take necessary measures to stop, subdue, or restrain the person concerned, and require him/her to leave the airplane before take-off and after landing. CSN also reserves the right to recover damages caused by the person in question. If a violation of the law occurs, CSN will transfer the case to the public security department or judicial authorities for handling.
These conditions of use apply to passenger tickets sold on or after January 10, 2024, for travel on or after January 10, 2024. Passenger tickets sold before this date will still be subject to the original terms on the conditions of use.
The final power of interpretation for these regulations belongs to CSN.
These conditions of use apply to domestic individual one-way and round-trip tickets with travel dates between January 10, 2024 (inclusive) and December 31, 2024 (inclusive), departing from and arriving at the Beijing Daxing International Airport (PKX) or Chengdu Tianfu International Airport (TFU). The flights must be actually operated by CSN or be code-sharing flights. Passenger tickets that cannot be changed as specified in the regulations are excluded. The applicability of tickets is subject to the regulations issued by the system.
| Class | Class to be booked | Voluntary Change | Voluntary Refund | |||||||
| At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding)before the estimated departure time of the flight | At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding)before the estimated departure time of the flight | |||
| First Class | F | Free | Free | Free | 5% | Free | 5% | 5% | 10% | |
| Business Class | J | |||||||||
| C | 15% | 5% | 10% | 15% | 20% | |||||
| D | ||||||||||
| I | ||||||||||
| Premium economy class | W | 10% | Free | 5% | 10% | 15% | ||||
| S | S1* | 20% | 10% | 15% | 25% | 30% | ||||
| S2* | 35% | 10% | 20% | 35% | 45% | |||||
| S3* | 55% | 20% | 30% | 65% | 70% | |||||
| Economy Class | Y | 10% | Free | 5% | 10% | 15% | ||||
| P | 20% | 10% | 15% | 25% | 30% | |||||
| B | ||||||||||
| M | ||||||||||
| H | ||||||||||
| K | ||||||||||
| U | 35% | 10% | 20% | 35% | 45% | |||||
| A | ||||||||||
| L | ||||||||||
| Q | ||||||||||
| E | 55% | 20% | 30% | 65% | 70% | |||||
| V | ||||||||||
Note: * denotes optional suffix.
CSN Regulations on Conditions of Use for Domestic Tickets of Flights Departing from and Arriving at Beijing Daxing International Airport or Chengdu Tianfu International Airport
The regulations apply to domestic individual one-way and round-trip tickets with travel dates between January 10, 2024 (inclusive) and December 31, 2024 (inclusive), departing from and arriving at the Beijing Daxing International Airport (PKX) or Chengdu Tianfu International Airport (TFU). The flights must be actually operated by CSN or be code-sharing flights. Passenger tickets that cannot be changed as specified in the regulations are excluded. The applicability of tickets is subject to the regulations issued by the system.
(I) For passenger tickets that are issued by combining the one-way fares of cabins to book in different segments, the voluntary change special service fee will be charged according to the corresponding cabin change provisions specified in the appendix CSN Conditions of Use for Domestic Tickets of Flights Departing from and Arriving at Beijing Daxing International Airport or Chengdu Tianfu International Airport.
(II) For round-trip tickets that have not been used at all or partially used, if a passenger requests to change the travel date or flight, the ticket rate will be calculated based on the cabin fare apportioned to each flight segment (i.e., half the round-trip fare), and the change fee will be charged in total for a combined voyage according to the corresponding cabin change provisions specified in the CSN Conditions of Use for Domestic Tickets of Flights Departing from and Arriving at Beijing Daxing International Airport or Chengdu Tianfu International Airport.
(I) These conditions of use apply to passenger tickets sold on or after January 10, 2024, for travel on or after January 10, 2024. Passenger tickets sold before this date will be subject to the new regulations.
(II) Other matters shall continue to be governed by the current regulations on the conditions of use of individual passenger ticket fares.
The final power of interpretation for these regulations belongs to CSN.
I. Marketing channels: Channels directly under CSN and CSN’s authorized agents.
II. Booking cabin: F/J/C/D/I/W/Y/P/B/M/H/K/U/A/L/Q/E/V/Z/T/N/R cabins.
III. Fare basis: such as *RNN*, etc. (Note: * indicates with suffix codes.)
VI. Multi-segment flight: 1/2 of round trip airfare of each segment can serve as a round trip, open jaw trip and connecting trip airfares. Multi-segment flight refers to 2-segment flights only. The automatic computation in the system shall prevail.
V. Applicable tickets: CSN tickets.
VI. Endorsement: F/J/W/Y tickets can be endorsed. All others are non-endorsable.
VII. Open tickets: F/J/W/Y tickets can be issued as open tickets. It’s forbidden for all other tickets.
VIII. Provisions for change and refund
(I) Voluntary change:
1. When a passenger requests to change the carrier or a portion of the flight for a ticket totally unused or partially used, the whole product shall be handled as a voluntary refund;
2. When a ticket is not completely used or is only partially used, and the passenger wishes to change the date or flight, a change fee shall be charged according to the shared fare for the booked cabin on the segment (i.e., 1/2 RT airfare) and the stipulations of the attached General Conditions for Use of Round-trip Fares for Individual Passengers of Domestic Carriage of CSN on change of relevant cabins, and the change fee is charged on multi-segment flight as a whole;
3. If the airfare does not change after a change of cabin, a change fee shall be charged according to the stipulations; in case of any change in airfare, the following rules shall apply:
a. Changes between different cabin classes, from higher to lower fares, will be processed as voluntary ticket cancellations. For changes from lower fares to higher fares, change fees and fare differences will be collected. For the same fare, only change fees will be charged.
b. For changes within the same sub-cabin, change fees, and fare differences will be charged. If the new fare is lower than the original fare (The new passenger ticket will be filled with the original fare), the fare difference will not be refunded, and only change fees will be charged, or the change will be handled as a voluntary ticket cancellation.
c. If the changed booking cabin needs to be re-changed, the change fee shall be handled pursuant to the conditions of use of the changed booking cabin.
4. A ticket must be used in order with the “Q/” mark shown in the endorsement box.
(II) Non-voluntary change: If a passenger misses the subsequent flight due to the delay of the preceding segment, the seats available in the subsequent flights shall be used as an alternate preferentially.
(III) Voluntary refund:
1. When a ticket is not used at all, a refund fee shall be charged according to the shared fare for the booked cabin on the segment (i.e., 1/2 RT airfare) and the stipulations of the attached General Conditions for Use of Round-trip Fares for Individual Passengers of Domestic Carriage of CSN on the refund of the relevant cabins, and the refund fee is charged on the multi-segment flight as a whole.
2. If the ticket is partially used, the shared fare for the booked cabin on the used segment (i.e., 1/2 RT airfare) shall be deducted, and the balance of the airfare, after having the refund fee, calculated according to the rate for “refund within 4 hours (excluded) before the estimated departure time of the flight” as stipulated in the attached General Conditions for Use of Round-trip Fares for Individual Passengers of Domestic Carriage of CSN on the relevant cabins, is deducted, shall be refunded to the passenger.
3. The ticket shall be refunded as a whole. Refunding requests for some of the segments will not be accepted.
4. In case of refund after the change of a ticket, the change fee charged will not be returned; the fare difference shall be handled per standard of the refund service fee in the conditions of use of new tariff, and other parts shall be handled per the refund provisions for the tariff before the change, and the refund fee will be charged in aggregate.
(IV) Non-voluntary refund: the amount to refund shall be the shared fare of the unused segments.
IX. In the event the system is unable to calculate, automatically, the change and refund fees as stipulated above, manual computation is acceptable.
X. Issuance of ticket
(I) Endorsement field: F/J/W/Y tickets: Q/change and ticket cancellation fees; Other tickets: Q/Airline change not allowed/change and cancellation fees;
(II) Face value: Indicated according to actual price.
(III) Must be booked in the same PNR and issue the same book of tickets.
XI. Other matters not provided herein shall be executed under the General Conditions of Use of Fares for Individual Passengers of Domestic Carriage and the General Conditions of Domestic Carriage for Passengers and Baggage in force and other relevant documents. The specific conditions of use of tickets shall be subject to the indication on the reservation system and online marketing system with the tickets issued in the manner of automatic issuance, and an automatically exchanged ticket must be changed in the manner of automatic exchange.
XII. This term of use applies to travel tickets sold from January 10, 2024 (inclusive), with a flight date scheduled since January 10, 2024 (inclusive), and tickets sold before this date shall be still subject to the original general rules.
。 The final power of interpretation for these regulations belongs to CSN.
Attachment: General Conditions for Use of Round-trip Fares for Individual Passengers of Domestic Carriage of CSN
| Class | Class to be booked | Voluntary Change | Voluntary Refund | |||||||
| At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding)before the estimated departure time of the flight | At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding)before the estimated departure time of the flight | |||
| First Class | F | Free | Free | 5% | 5% | Free | 5% | 5% | 10% | |
| Business Class | J | |||||||||
| C | Free | 10% | 10% | 15% | 5% | 10% | 15% | 20% | ||
| D | ||||||||||
| I | ||||||||||
| Premium economy class | W | Free | 5% | 5% | 10% | Free | 5% | 10% | 15% | |
| S | S1* | Free | 10% | 15% | 20% | 10% | 15% | 25% | 30% | |
| S2* | Free | 15% | 25% | 35% | 10% | 20% | 35% | 45% | ||
| S3* | 5% | 20% | 45% | 55% | 20% | 30% | 65% | 70% | ||
| Economy Class | Y | Free | 5% | 5% | 10% | Free | 5% | 10% | 15% | |
| P | Free | 10% | 15% | 20% | 10% | 15% | 25% | 30% | ||
| B | ||||||||||
| M | ||||||||||
| H | ||||||||||
| K | ||||||||||
| U | 15% | 25% | 35% | 10% | 20% | 35% | 45% | |||
| A | ||||||||||
| L | ||||||||||
| Q | ||||||||||
| E | 5% | 20% | 45% | 55% | 20% | 30% | 65% | 70% | ||
| V | ||||||||||
| Z | 30% | 50% | 60% | 40% | 70% | 75% | ||||
| T | ||||||||||
| N | ||||||||||
| R | ||||||||||
| Product class | For reservations of the above-mentioned cabins and product discounted passenger tickets for the G/X/O cabin classes, the conditions of use outlined in the specific tariff-related document for product discounted tickets shall be applied. | |||||||||
I. Definition of regional connection tariff
It applies to the combination of CSN’s regional flights or short journey flights and long segment flights and is limited to one way and is not allowed to be sold separately, and there must be a connection point between another nonstop tariff and such tariff.
II. Marketing channels: Channels directly under CSN and CSN’s authorized agents.
III. Applicable tickets: CSN tickets.
VI. Open ticket: Not allowed.
V. Booking cabins and fare basis:
(I) K cabin: fare basis KEY;
(II) Q cabin: fare basis QEY;
(III) N cabin: fare basis NEY.
VI. Combined cabins:
W/S/Y/B/M/H/U/A/L/E/V/Z/T/N/R cabins
VII. Provisions for endorsement, change and refund:
(I) Endorsement: Not allowed.
(II) Change:
1. Change of flight/date of K cabin: Charge a change fee equal to 20% of face value of K cabin ticket.
2. Change of flight/date of Q cabin: Charge a change fee equal to 35% of face value of Q cabin ticket.
3. Change of flight/date of N cabin: Charge a change fee equal to 60% of face value of N cabin ticket.
4. Change of combined cabins shall be handled pursuant to the current provisions.
5. A change fee shall be charged for each segment, and in case of simultaneous change of multiple segments, the change fee shall be charged in aggregate.
(III) Refund:
1. For a ticket totally unused, the face value for the whole flight shall be handled per the corresponding provisions for combined cabins;
2. For a ticket partially used, no refund shall be allowed.
(IV) A ticket must be used in order with the “Q/” mark shown in the endorsement box.
VIII. Endorsement
Endorsement: "Q/Non-endorsable/Change and refund fees apply".
IX. The transfer must be finished within 24 hours for the connecting flight booked concerning the regional connection tariff. The sales unit and the agent selling regional connection tickets beyond 24-hour transfer are required by the CSN settlement center to make up the difference between the fare of product cabin (K, Q, N) of that segment and the full fare of Y cabin.
X. Other matters not provided herein shall be executed under the General Conditions of Use of Fares for Individual Passengers of Domestic Carriage and the General Conditions of Domestic Carriage for Passengers and Baggage in force and other relevant documents. The specific conditions of use of tickets shall be subject to the display on the reservation system and online marketing system with the tickets issued or changed on an automatic basis.
XI. This term of use applies to travel tickets sold from January 10, 2024 (inclusive), with a flight date scheduled since January 10, 2024 (inclusive), and tickets sold before this date shall be still subject to the original general rules.
The final power of interpretation for these regulations belongs to CSN.
I. Marketing channels: Channels directly under CSN and CSN’s authorized agents.
II. Booking cabin: F/J/C/D/I/W/Y/P/B/M/H/K/U/A/L/Q/E/V/Z/T/N/R cabins
III. Fare basis: *ZNNP terminus (Note: * indicates with prefix codes.)
IV. Applicable tickets: CSN tickets.
V. Endorsement: Not allowed.
VI. Open ticket: Not allowed.
VII. Provisions for change and refund:
(I) Voluntary change:
1. When a passenger requests to change the carrier or a portion of the flight for a ticket totally unused, the whole product shall be handled as a voluntary refund;
2. A change of date or flight requested by a passenger for a ticket totally unused, in case no same cabin is available, shall be handled as a voluntary refund;
3. A change of date or flight requested by a passenger for a ticket totally unused, in case the flight remains unchanged and the same cabin is available, shall be handled as follows (The specific change fee is calculated by multiplying the total fare of the flight by the corresponding change fee rate):
| Class | Class to be booked | Voluntary Change | |||
| At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (excluding)before the estimated departure time of the flight | ||
| First Class | F | Free | Free | 5% | 5% |
| Business Class | J | ||||
| C | Free | 10% | 10% | 15% | |
| D | |||||
| I | |||||
| Premium economy class | W | Free | 5% | 5% | 10% |
| Economy Class | Y | Free | 5% | 5% | 10% |
| P | Free | 10% | 15% | 20% | |
| B | |||||
| M | |||||
| H | |||||
| K | |||||
| U | 15% | 25% | 35% | ||
| A | |||||
| L | |||||
| Q | |||||
| E | 5% | 20% | 45% | 55% | |
| V | |||||
| Z | 30% | 50% | 60% | ||
| T | |||||
| N | |||||
| R | |||||
4. For a ticket totally unused, all changes must comply with the requirements for the whole trip, and if the date of flight, seat and otherwise are unable to form a complete transit carriage after change, then the change shall not be handled.
5. For a ticket partially used, no change shall be allowed.
6. A ticket must be used in order with the “Q/” mark shown in the endorsement box.
(II) Non-voluntary change:
If a passenger misses the subsequent flight due to the delay of the preceding segment, the seats available in the subsequent flights shall be used as an alternate preferentially.
(III) Voluntary refund:
1. For a ticket totally unused, the following rules shall apply (The specific refund fee is calculated by multiplying the total fare of the flight by the corresponding refund fee rate):
| Class | Class to be booked | Voluntary Refund | |||
| At least 168 hours (including) before the estimated departure time of the flight | At least 48 hours (including) before the estimated departure time of the flight | At least 4 hours (including) before the estimated departure time of the flight | Within 4 hours (including) before the estimated departure time of the flight | ||
| First Class | F | Free | 5% | 5% | 10% |
| Business Class | J | ||||
| C | 5% | 10% | 15% | 20% | |
| D | |||||
| I | |||||
| Premium economy class | W | Free | 5% | 10% | 15% |
| Economy Class | Y | Free | 5% | 10% | 15% |
| P | 10% | 15% | 25% | 30% | |
| B | |||||
| M | |||||
| H | |||||
| K | |||||
| U | 10% | 20% | 35% | 45% | |
| A | |||||
| L | |||||
| Q | |||||
| E | 20% | 30% | 65% | 70% | |
| V | |||||
| Z | 40% | 70% | 75% | ||
| T | |||||
| N | |||||
| R | |||||
2. For a ticket partially used, no refund shall be allowed.
(IV) Non-voluntary refund:
If a passenger fails to embark on the journey or midway flight misconnects due to reasons not related to the passenger, then the passenger returns to the original place of issuance to finish the refund procedure after the check-in department of the starting place or the stopping place provides relevant evidence, indicates the refund reasons and used segment, and signs and stamps the check-in business seal. For a ticket totally unused, all fares paid by the passenger shall be refunded; for a ticket partially used in order, the actual amount of unused segment shall be refunded, with the calculating method as the discount rate of the total price of whole flight * released tariff for the economy class of unused segment. If the flight of stopping place is changed but the connecting time of flights still falls within the range as provided by MCT, the refund shall not be handled on a non-voluntary basis.
VIII. Issuance of ticket
(I) Endorsement: All cabin classes: "Q/Airline change not allowed/Change and refund fees apply"
(II) Face value: Indicated according to actual price
(III) The connection of two segments must be booked with two segments at the same PNR and issued the same ticket, and the connection of three (inclusive) or more segments must use conjunction ticket number and must have the ticket printed in the order of flight.
IX. Other matters not provided herein shall be executed under the General Conditions of Use of Fares for Individual Passengers of Domestic Carriage and the General Conditions of Domestic Carriage for Passengers and Baggage in force and other relevant documents. The specific conditions of use of tickets shall be subject to the indication on the reservation system and online marketing system with the tickets issued in the manner of automatic issuance, and an automatically exchanged ticket must be changed in the manner of automatic exchange.
X. This term of use applies to travel tickets sold from January 10, 2024 (inclusive), with a flight date scheduled since January 10, 2024 (inclusive), and tickets sold before this date shall be still subject to the original general rules.
The final power of interpretation for these regulations belongs to CSN.