Flight Cancellation and Change

Due to weather, air traffic control, airplane maintenance, airplane reallocation etc., China Southern Airlines may adjust the scheduled flight, including the change of aircraft type or route, cancel, suspend, delay or postpone a flight.

For any change to our flights, we will send a prior notice to you or you can view the real-time information on flight status. In any of the following circumstances, we may not give any prior notice in accordance with relevant regulations:

• (1) To comply with the laws, regulations and government regulations;


• (2) To ensure the flight safety;


• (3) Other irresistible external factors;


• (4) Other reasons not ascribable to China Southern Airlines.

Where a flight has been cancelled, brought forward, delayed or route-changed, or fails to be connected or to provide relevant passengers with confirmed seats due to uncontrollable or unpredictable reasons not ascribable to China Southern Airlines, such as weather and air traffic control, we would take the following measures considering passengers’ reasonable demands:

1. Provide available seats of the follow-up flight to the affected passengers on our priority list;


2. Complete flight transfer procedures for relevant passengers with the consent of such passengers and related carriers;


3. If the cancellation or delay is ascribable to us for reasons like airplane maintenance and flight reallocation, we will take the following measures in addition to the two measures mentioned above: change the route of original tickets and arrange related passengers to take other flights and/or other carriers to the destination, or to the transit place, with refund but without supplement for the price gap for flight ticket, extra luggage charge and other service fees.

The flight schedules are prepared four or five months in advance based on the conditions of fleets, market and other factors. Considering unexpected factors such as bad weather, airplane maintenance and airplane reallocation during actual implementations, we have to readjust the schedules provisionally, which leads to such discrepancy.

For international or domestic flights carried by the China Southern Airlines that offers preferential price (including foreign airlines’ ticket), if passengers, in case of involuntary change, do not accept the unified arrangement made by us, a free change can be made, with optional date for the flight to be changed:

• 1. Full-price tickets with reserved seat in Class F/J/W/Y:
  
  • For full-price tickets with reserved seat in Class F/J/W/Y (including normal child tickets), there are no restrictions for date changes;
  
  
  • Discounted-price tickets of international and domestic flights operated by China Southern Airlines (including tickets of other airlines) with reserved seat in Class F/J/W/Y are subject to the restrictions for “tickets with reserved seat in non-Class F/J/W/Y;


• 2. Tickets with reserved seat in non-Class F/J/W/Y
  For announced/ discounted-price tickets with reserved seat in non-Class F/J/W/Y, the dates applicable to rescheduling are as follows:
  
  • (1) Domestic ticket: Within 7 days before and after the scheduled date of the original ticket of the flight to be rescheduled or the subsequent connecting flight (including the day of flight departure); for example, if the original flight is on November 10, it may be changed to the flights scheduled on November 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, and 16;
  
  
  • (2) International ticket: Within before and 14 days after the scheduled date of the original ticket of the flight to be rescheduled or the subsequent connecting flight (including the day of flight departure); for example, if the original flight is on November 10, it may be changed to the flights scheduled on November 4. 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, and 23.
  
  
  • (3) If exceeding such time limit, the ticket shall be handled as per full cancellation or voluntary rescheduling.