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1.What is the "Checked baggage"?
“Checked baggage” is the baggage handed over to the carrier for care and transportation with issuance of
a baggage ticket to the passengers.
2.What is the "carry-on baggage"?
“Carry-on baggage” is the baggage carried and looked after by the passengers during the entire travel
period including the stopover time. “Carry-on baggage” must be approved by the
carrier after being weighted and counted.
3.Is the same baggage allowance system applied for both domestic routes and international routes?
No. For more information see our Free Baggage Allowance page.
4.What are the preferential policies on checked baggage for Sky Pearl members?
For routes
applied with weight-based checked baggage rules, Sky Pearl Gold and Silver Card
members can enjoy a free extra checked baggage weighted no more than 20kg and
10kg, respectively.
For routes
applied with piece-based rules, Sky Pearl Gold and Silver Card members can enjoy
an additional piece of baggage despite of cabin class.
5.Why is the overweight baggage charged?
The charging of overweight baggage is aimed to guarantee your baggage safety and the rights of other passengers. Meanwhile, this is the support to our work. Please dial China Southern Airlines selling service hotline 95539 if you have further problems.
6.Is a baggage allowance available for children?
Yes. The baggage
allowance for children is the same as adults.
7.Is the baggage allowance available for infants?
Yes. An
infant with an infant ticket is entitled to a baggage allowance of 10kg.
8.Is the baggage allowance available for stretcher passengers?
Yes, the baggage
allowance for stretcher passengers is 180kg since the conditions and processes
for a stretcher passenger are special, meaning that the baggage allowance is
special.
9.Is the restriction on baggage the same in different airlines?
No. You can
refer to other airlines’ websites for further information.
10.Is the restriction on baggage the same in codeshare airlines?
Codeshare flights mean that an airline or multiple airlines use their respective codes for other airlines' flights as provided in their agreement. If you take CZ's codeshare flight, you will be subject to rules of the actual carrier on aspects such as free baggage allowance, fee scale for excess baggage. For more detailed information, please visit the website of the actual carrier.
11.I booked a "First Class" ticket. However, the ticket has become Business-Class for some reason. Does the baggage allowance change under such a situation?
If you book a first class ticket and the cabin is changed involuntarily, the baggage allowance will remain as that for first class ticket.
12.Can I take lithium batterys in the Checked baggage? If yes, how many can I take?
It is forbidden to put spare battery in the checked baggage. Please put it in the carry-on baggage when boarding. If the specification of lithium battery in the equipment or spare lithium battery is greater than 100Wh while less than 160Wh, it should be declared to the airline and approved by it before boarding. Additionally, the number of spare batteries in this specification is limited to two. For more information see our Tips for Safety Transportation of Lithium Battery.