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1.Can I use the kiosk for the ticket brought from a travel agency or a ticketing website?
Yes, you can. All the valid E-tickets of China Southern Airlines are available to the kiosk no matter where you buy.
2.Can I change my seat via the kiosk?
No, please change your seat at an airport service counter.
3.What is a kiosk?
Our kiosk is a convenient way of going through the relevant procedures by passenger themselves. The self-service check-in is a new way of check-in which is distinguished from the traditional check-in counters. There is no need for the passengers who use the kiosks to wait for print boarding passes and to allocate seats by airport clerks. Instead, passengers can access all their flight data with the specific check-in certificate at a kiosk, and choose their seats, validate related check-in information and finally get their boarding passes according to screen prompts.
4.How do the kiosks identify my booking information?
There are three ways to identify your booking information via the kiosks: First, put your second generation ID card at the clock in/out to identify; second, input your ticket number, ID card number or Sky Pearl number on the touch screen; third, scan your cellphone’s two-dimension code.
5.Is a kiosk available for children with or without adult accompanying?
Sorry, schildren and infants can not use the kiosk. Please go through their check-in procedures at our service counter.
6.Which airports have kiosk?
Please refer to http://airport.csair.com/cki?locale=en
7.Can I change to a flight to earlier or later departure time via a kiosk?
No, please go to the airport service counter.
8.What is the last minute for me to do self-service check-in with the kiosk?
The same as the check-in at counters. At some airports, you should complete your check-in not later than 30 minutes before the departure, and at some other airports, you should finish it not later than 45 minutes before the departure. So you should pay attention to relevant information beforehand.
9.Can the kiosk handle the class upgrade procedures?
Sorry, the upgrade service is not available at the kiosk presently. Please go to the service counter.
10.Can I use the kiosk for my international ticket?
Sorry, the kiosk is not available for international tickets now.
11.What situations should I go to service counter during self-service check-in?
Under some special situations, you need to present your relevant documents at the service counter such as there are inconsistent name in your certificate and ticket, and ask for help from an airport clerk.
12.Who can use the kiosk?
Passengers with valid E-tickets of domestic flights can check in via a kiosk. It is very convenient and fast.
13.Can I buy tickets through the kiosk?
No. The kiosk is the equipment for passengers’ self-service check-in at airport. It is provided by China Southern Airlines without ticketing function presently.
14.Is kiosk available for paper tickets?
Paper tickets are not available to a kiosk now. If you hold a paper ticket, please go through your check-in procedure at our service counter.
15.Which languages does the kiosk provide?
Chinese and English.