Service Conditions
What types of tickets are available for CSN online booking? (Ticket change or refund can be applicable only through CSN portal or 40066-95539, the service hotline on CSN website)
Domestic air tickets purchased since January 1, 2012 will be subject to the following conditions.
|
Class |
RBD |
Service Conditions |
|
Change fee (each time) |
Refund fee |
Voluntary |
|
Before scheduled flight departure time (inclusive) |
After scheduled flight departure time |
Before scheduled flight departure time (inclusive) |
After scheduled flight departure time |
endorsement |
|
First class |
F |
Free |
5% |
No |
10% |
Yes |
|
A |
Yes |
|
P |
5% |
No |
|
Business class |
C |
No |
Yes |
|
D |
5% |
No |
|
High-end economy class |
W |
5% |
5% |
Yes |
|
Z |
Subject to conditions of use prescribed in specific documents |
Subject to conditions of use prescribed in specific documents |
No |
|
Economy class |
Y |
Free |
5% |
5% |
10% |
Yes |
|
T |
No |
|
K |
|
H |
|
M |
10% |
10% |
20% |
20% |
|
G |
|
S |
|
L |
|
Q |
20% |
20% |
50% |
50% |
|
E |
|
V |
|
X |
Unallowable to be changed. |
Non-refundable. |
|
N/R/B/O |
Subject to conditions of use prescribed in specific documents |
Subject to conditions of use prescribed in specific documents |
Domestic air tickets purchased before January 1, 2012 (exclusive) will be subject to the following conditions. (click for details)
|
Class |
RBD |
Service conditions |
|
Change fee (per time) |
Refund fee |
Voluntary endorsement |
|
Before scheduled flight departure time (inclusive) |
After scheduled flight departure time |
Before scheduled flight departure time (inclusive) |
After scheduled flight departure time |
|
First class |
F |
F |
Free |
Free |
Free |
Free |
The difference will be made up if it is lower than the published fare. |
|
A |
A |
|
P |
P |
5% |
5% |
No |
|
P1 |
P1 |
10% |
10% |
No |
|
Business class |
C |
C |
Free |
Free |
The difference will be made up if lower than the published fare. |
|
D |
D |
5% |
5% |
Unallowable |
|
D1 |
D1 |
10% |
10% |
No |
|
High-end economy class |
W |
W |
Free |
5% |
5% |
10% |
The difference will be made up if it is lower than the published fare. |
|
Z |
Z |
Unallowable to be changed. |
Non-refundable. |
No |
|
Economy class |
Y |
Y |
Free |
5% |
5% |
10% |
The difference will be made up if it is lower than the published fare. |
|
T |
T |
No |
|
K |
K |
|
H |
H |
|
M |
M |
10% |
10% |
20% |
20% |
No |
|
G |
G |
|
S |
S |
|
L |
L |
|
Q |
Q |
20% |
20% |
50% |
50% |
|
E |
E |
|
V |
V |
|
X |
X |
Not allowed to be changed. |
Non-refundable. |
|
|
N/R/B/O |
Subject to specific documents |
Subject to conditions of use prescribed in specific documents |
Subject to conditions of use prescribed in specific documents |
No |
Notes on rules for ticket refund, change and endorsement and child/infant tickets:
1.Change on fight/date for F/A/P/C/D/W/Y/T/K/H class ticket and child tickets charged at the rate of F/A/C/W/Y class tickets: free of charge before the scheduled flight departure time (inclusive) if the class is not changed; after the scheduled flight departure time, a change fee of 5% of the published fare will be charged each time you change your fight/date without change on the class. For fight/date change on preferential tickets for infants charged at the rate of F/A/C/W/Y class tickets, no change fee will be charged if you do not change the class.
2.Refund of F/A/C class tickets and child tickets charged at the rate of F/A/C class tickets: before the scheduled flight departure time (inclusive), no refund fee will be charged; after the scheduled flight departure time, a refund fee of 10% of the published fare will be charged. For refund of tickets for infants charged at the rate of F/A/C class tickets, no refund fee will be charged. Refund of P/D/W/Y/T/K/H class tickets and child tickets charged at the rate of W/Y class tickets: a refund fee of 5% of the published fare will be charged when the ticket is refunded before the scheduled flight departure time (inclusive), while a refund fee of 10% of the published fare will be charged after the scheduled flight departure time. For refund of tickets for infants charged at the rate of W/Y class tickets, no refund fee will be charged.
3. Tickets for children should be 50% of the F/A/C/W/Y class adult fares, and you also can choose the same adult fares; tickets for infants should be 10% of the F/A/C/W/Y class adult fares.
4.For other aspects not specified above, the new version of General Conditions of Domestic Passenger and Baggage Transportation of China Southern Airlines and relevant rules will apply.
What is the mileage accumulation standard for each type of ticket?
Different cabin classes have different mileage accumulation standards.For details please click http://skypearl.csair.com/cn/air1.html.