Special Services

Unaccompanied Children

What is the age limit for the unaccompanied children service?

The unaccompanied children service is for children who are above the age of five (including) and under the age of 12 will travel without the attendance of the parents or an adult above 18 years old.

Are unaccompanied children allowed to travel alone?

The children above the age of 5 may travel independently with the prior approval. The professional service staff will look after the unaccompanied children at the arrival and departure of flight.

What documents need to be provided when applying for the "unaccompanied children" service?

To apply for the unaccompanied children service, you will need to provide related identification and household register to China Southern Airlines business office in the place of departure.When filing a claim on behalf of a child, the parents or guardians need to submit valid identity documents of the child and themselves as well as proofs of their relationship.

How does CSN assist my child during check-in?

We will appoint a special ground handling person to hand over your child to the appointed attendant.

What services does CSN provide to my child to ensure comfort?

We will appoint a special person to look after your child on the plane.

What if my child is ill during the journey?

The aircraft crew will look after carefully and help according to the actual situation.

What services does CSN provide to my child to ensure security when a flight is cancelled or delayed?

We will handle according to the normal working procedure. Upon your approval, the child will take the next flight or other proper flight.

Is there any charge for the unaccompanied children service?

The children who are above the age of 5 (including) and under the age of 12 and who take the domestic flight (excluding Hong Kong, Macao, Taiwan) will be charged according to relative child price. The one take the international flight or regional flight will be charged according to adult price.

The service fee equivalent to 50% of economy class ticket for an adult will be charged additionally if the child is required to be accompanied on the plane.