Liability and Insurance

What is the liability for compensation of check-in baggage?

Checked baggage that is delayed, damaged or lost due to the fault of the passenger will not be compensated by CSN. CSN is only liable for delay, damage and loss due to the fault of its carrier and will make the compensation according to CSN regulations.

What items will not be compensated?

Scope of compensation liability. The loss, damage, pollution, shortage and delay of check-in baggage that happened during carriage will be compensated by CSN. The loss of unchecked baggage or free carry-on baggage will not be compensated, unless otherwise proved to be caused by CSN.

As an agent of other carriers, CSN will not compensate the loss of baggage transported by other carriers’ flights. However, CSN may accept request for compensation and convey the request to the representative of the carrier, in case such carrier has appointed representatives in CSN. Moreover, CSN may assist the passenger in handling with the compensation and appoint the person in charge of transfer according to IATA.

CSN will not be liable for compensation for loss incurred in the following circumstances:

Natural disasters or other uncontrollable causes;

Because of compliance the laws, provisions, orders of the People’s Republic of China and regulations on travel conditions, or because the passenger does not comply with these regulations;

The loss is caused by defects or internal items of baggage.

The loss of check-in baggage loaded with fragile, perishable items, currencies, precious metal, jewelry, gold and silver products, bills, securities, important documents, valuables and other prohibited goods, which are forbidden by related regulations will not be compensated under any conditions.

 The limit of compensation for the damage, loss or delay of baggage covered by preferential baggage allowance policy will be compensated based on the original baggage allowance (40 KG for first class, 30 KG for business class and 20 KG for economy class).

How to make a claim, if necessary?

The claim shall be made in written form from the period starting from 21 days after the date when the baggage should be handed over to the receiver to 180 days, which is the time limit for acceptance of loss baggage compensation.

The compensation request shall be handled by the destination airport terminal or terminal where the accident happened.

Will the overweight baggage charge be refunded if the flight is changed or cancelled?

Yes. If the flight is changed or cancelled because of CSN and the passenger is arranged to take another flight with corresponding changes to the luggage. The overweight charge of baggage will be refunded for any overpayment but not be supplemented for any deficiency.

What should I do if the baggage is important but not so valuable?

The check-in baggage with the value over RMB 50 Yuan per KG may be declared. The declared value of check-in baggage can not surpass the actual value of baggage. The maximum value declared by each passenger is RMB 8,000 Yuan.