Online Food Ordering
Who can use CSAIR.COM to manage “online food ordering”? And what are the service conditions?
Only passengers with CSN e-tickets of first class or business class can use the online food ordering system on CSAIR.COM. The service condition is that adult passengers with CSN e-tickets of first class or business class and confirmed flight. At present, the system only accepts online dinner and refreshment order of domestic airlines originally departing from Guangzhou (except CZ3795/3886).
By what ways can I buy a CSN e-ticket so as to order food on CSAIR.COM?
There are three ways: 1. Buy the ticket on CSN website (http://www.csair.com); 2. Buy the e-ticket via dialing 95539, the CSN service hotline for sales. 3. Buy the e-ticket at the sales offices or central ticket offices of CSN. As long as your flight is applicable, all the e-tickets of CSN bought by these three ways can be used.
By what ways can I buy a CSN e-ticket so as to order food on CSAIR.COM?
There are three ways: 1. Buy the ticket on CSN website (http://www.csair.com); 2. Buy the e-ticket via dialing 95539, the CSN service hotline for sales. 3. Buy the e-ticket at the sales offices or central ticket offices of CSN. As long as your flight is applicable, all the e-tickets of CSN bought by these three ways can be used.
Can group passengers order food on CSAIR.COM ?
Yes. The group passengers can order food one by one through online food ordering system of CSAIR.COM.
Why have I received the prompt informing that I cannot use CSAIR.COM online food ordering system?
Several reasons may involve, such as cabin restriction, airfare restriction, etc.
When can I order food online?
CSAIR.COM online food ordering system can be applied from 21 days before departure to 12:00 a.m. of the day before departure. After ordering successfully, passengers can change or cancel the food content before 12:00 of the day before departure.
How to order food online on CSN website?
Log in home page of CSN http://www.csair.com, click “Food ordering”, and input your certificate number and mobile number used for buying the ticket, then you can enter the online food ordering system of CSN to order food.
Which flight segments accept online food order?
At present, the system only accepts the online dinner and refreshment ordering service of domestic airlines originally departing from Guangzhou (except CZ3795/3886).
Why is the loading speed of the page a little bit slow?
Because the online food ordering system needs to collect and verify the information of passenger to ensure your interests, please be patient.
Which flight segments accept online food order?
At present, the system only accepts the online dinner and refreshment ordering service of domestic airlines originally departing from Guangzhou (except CZ3609/3611/3613/3309/3367/3388/3625/3795/3886/3892/6296).
Why is the loading speed of the page a little bit slow?
Because the online food ordering system needs to collect and verify the information of passenger to ensure your interests, please be patient.
Can I change the food that I have ordered on CSAIR.COM?
Passengers who have ordered food through online food ordering system can log in “Online food ordering system” again and click “Check and change food list” on the passenger information page to change or cancel the food ordered.
What should I do if I have questions and suggestions for the CSN online food ordering system?
Welcome to dial service hotline for direct sales on CSN website: 4006695539 (inland); 8620-22395539 (international) (service provided 7×24 hours), or dial service hotline for sales of CSN: 95539 (inland); 8620-86682000 (international). We are glad to be at your service.